Senior Product

7 dni temu


Kraków, Lesser Poland Sabre Polska Sp. z o.o. Pełny etat
  • Our team is looking for a Product Technology Consultant who will be a part of our Product Solution Delivery team. This is a high impact opportunity that consults our agency customers on product upgrades, implementation, and technology integrations, developing and driving the strategic direction for one of the leading global travel technology companies.
Responsibilities:
  • Provide trainings and floorwalking for prospect, conversion, and existing customers across EMEA.
  • Responsible for the project management and delivery of IT consulting services.
  • Work with user groups to identify, develop, acquire, and implement methodologies for the installation of new information systems or integration of existing systems.
  • Coordinate in the acquisition and installation of hardware, software, databases, and peripherals that meet client needs.
  • Manage customer-driven and Sabre-led initiatives by supporting product demos, evaluation, testing, configuration, rollout, and adoption.
  • Proactively consult with your customers on best practices for Sabre solutions.
  • Map Sabre solutions and customer needs to drive differentiated value and optimal performance.
  • Advocate for your customer regarding the resolution of complex technical issues that affect the implementation, operation, and utilization of Sabre products.
  • Be the voice of your customers by partnering internally with sales and product teams proposing changes in solutions that result in increased efficiency or adoption by your customers.
  • Showcase the Sabre Products and APIs that best align with the needs of your customers by leading technical presentations, product demonstrations, and workshops.
  • Work closely with customer's development teams to help them integrate Sabre's products into their technology stack.
  • Provide project management guidance and oversight of key technical engagements to ensure successful implementations.
Requirements:
  • Minimum 3 years of relevant work experience.
  • Possess the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design, and re-engineering.
  • Deep understanding of the travel industry and ecosystem.
  • Proficient knowledge and hands-on experience with Sabre products.
  • Strong consultative or collaborative leadership among customers and internal stakeholders in order to achieve business and technical objectives.
  • Excellent customer service and communication skills.
  • Familiarity with mid/back office tools and corporate/leisure online booking tools.
  • Ability to analyze and troubleshoot.
  • Attention to detail and ability to multi-task to support multiple customers.
  • Experience in an Online Travel Agency or any eCommerce business environment.
  • Experience with Sabre APIs using tools such as Soap or Postman is a plus.
  • Competency in training technical teams on functional and business processes.
  • Knowledge of NDC.
  • Languages - English plus Italian, French, German, or Spanish is preferred.
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