Support Team Lead
2 tygodni temu
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support Team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country.
What you'll be doing- Customer Obsessed: At Wolt, our Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You'll lead by example and raise the bar of the support we provide.
- Mentor: You will manage the Support Team and create an environment where everyone can grow through encouragement and empowerment.
- Manager: You will be consistently providing feedback to your team members and will be making sure that your Support Team meets SLAs.
- Excellent communicator: You understand the needs of our customers and partners and can adapt your tone of voice to whoever reaches out to us (customers, courier partners, merchants).
- Strategic thinker: You will be working together with our Head of Support on different projects that would help improve the support experience for our customers & partners.
- Data-centric: Get your spreadsheet skills ready because there will be plenty of number crunching to do here
- You have already led a customer-facing team and you're excited to join our award-winning Support Team.
- You enjoy leading and growing a team, and you do your best to make sure your team always understands why they are here and why providing amazing support is essential.
- You can think on your feet, and multi-tasking is your second nature.
- You're tech-savvy and enjoy learning and teaching others how to use our Support tools.
- You can translate data into actions and make the rest of the core team understand how Support is progressing according to the SLAs.
- You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
- You are fluent in English and Polish.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
#J-18808-Ljbffr-
Support Team Lead
1 tydzień temu
Warszawa, Mazovia, Polska TN Poland Pełny etatWith our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners, and courier partners all run smoothly. As our Support Team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers...
-
Support Team Lead
2 tygodni temu
Warszawa, Mazovia, Polska Tbwa ChiatDay Inc Pełny etatAt Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming...
-
Customer Support Team Lead
2 tygodni temu
Warszawa, Mazovia, Polska ZEN Pełny etatCustomer Support Team Lead (Poland/remote)About Us:At ZEN, we believe that payment processing should be as effortless as taking a breath—essential to exist but barely noticeable at all. Our goal is to make everyone's finances velvety smooth thanks to a truly peaceful payment platform. We are committed to delivering exceptional customer experiences and...
-
Customer Support Team Lead
5 dni temu
Warszawa, Mazovia, Polska BrainRocket Pełny etatCustomer Support Team Lead (French Speaker)We're expanding and moving into our brand-new office in Warsaw, and we're on the lookout for a passionate and experienced Customer Support Team Lead (French Speaker) to lead our efforts in delivering exceptional service to our valued customers If you're ready to take on a leadership role in a dynamic and...
-
Customer Support Team Lead
7 dni temu
Warszawa, Mazovia, Polska Tendencys Innovatios Pełny etatAt Tendencys Innovatios, we are seeking a skilled and motivated Customer Support Team Lead to join our GR8 Platform Business Unit.The successful candidate will be responsible for providing technical support to our clients and ensuring that issues are resolved in a timely and efficient manner.About the RoleThis is an exciting opportunity to work with a...
-
Product Support Team Lead
2 tygodni temu
Warszawa, Mazovia, Polska Xcenda, LLC Pełny etatProduct Support Team LeadApply locations: Krakow, Poland; Warsaw, PolandTime type: Full timePosted on: Posted YesterdayJob requisition id: R25833Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If...
-
Software Support Team Lead
1 dzień temu
Warszawa, Mazovia, Polska Axiom Software Solutions Limited Pełny etatObjective:Lead a team of 7 members providing support to 3 different systems. The team is split not only across the 3 systems but also into 3 shifts: 08:00 – 16:00, 13:00 – 20:00, and 16:00 – 00:00.Systems OverviewMIC: Integration of accounting automatic processes. Main technical knowledge required: Microservices in Java running in OpenShift.Accounting...
-
Gaming Support Team Lead
1 tydzień temu
Warszawa, Mazovia, Polska Tomasz Rutkowski Solo Law Firm Pełny etatAbout Our CompanyTomasz Rutkowski Solo Law Firm is proud to offer a unique opportunity for a Customer Support Supervisor to join our team. As a member of our team, you will have the chance to make a real impact on the lives of our clients.About the JobWe are seeking an experienced Customer Support Supervisor to lead our customer-facing team. The ideal...
-
PPT Accounting Support Team Lead
2 tygodni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatSocial network you want to login/join with:PPT Accounting Support Team Lead, WarsawClient:Axiom Software Solutions LimitedLocation:Warsaw, PolandJob Category:OtherEU work permit required:YesJob Reference:60a9906bc462Job Views:3Posted:26.03.2025Expiry Date:10.05.2025Job Description:The objective is to lead a team of 7 members providing support to 3 different...
-
Remote Technical Support Team Lead
4 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatAre you looking for a challenging role that allows you to utilize your technical expertise and leadership skills? We invite applications for the position of Remote Technical Support Team Lead at NTT DATA, where you will be responsible for leading a team of technical experts and support specialists and driving remote support for a wide variety of service...
-
L2 Support Team Lead
2 tygodni temu
Warszawa, Mazovia, Polska Tendencys Innovatios Pełny etatGR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.We have a great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater...
-
PCI Support Team Lead
2 tygodni temu
Warszawa, Mazovia, Polska Vikingcloud Pełny etatPCI Support Team LeadLocation: Warsaw, Prosta 51About VikingCloudOur VikingCloud team provides end-to-end security and compliance solutions to businesses all around the globe. We deliver cutting-edge solutions to secure networks, maintain compliance, and complete assurance testing and assessments. Over 4 million businesses rely on our cybersecurity and...
-
PPT Accounting Support Team Lead
1 dzień temu
Warszawa, Mazovia, Polska Axiom Software Solutions Limited Pełny etatObjective: Lead a team of 7 members providing support to 3 different systems. The team is split not only across the 3 systems but also into 3 shifts: 08:00 – 16:00, 13:00 – 20:00, and 16:00 – 00:00.Systems Overview:MIC: Integration of accounting automatic processes. Main tech knowledge required: Microservices in Java running in OpenShift.Accounting...
-
Customer Support Team Lead
5 dni temu
Warszawa, Mazovia, Polska BrainRocket Pełny etatJob SummaryWe are seeking an experienced and skilled Customer Support Team Lead (French Speaker) to join our dynamic team at BrainRocket. As a key member of our customer support department, you will be responsible for leading a team of customer support agents in delivering exceptional service to our valued customers.About the RoleThis is a mid-senior level...
-
Group HSE Support Team Lead
2 tygodni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatSocial network you want to login/join with:ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.Location:...
-
Support Team Lead
3 dni temu
Warszawa, Mazovia, Polska Helprise Pełny etatAbout Helprise">Helprise is a dynamic outsourcing and consultancy firm that empowers its clients through top-notch talent, innovative solutions, and strategic partnerships. We foster an inclusive ecosystem where our employees, customers, partners, and candidates thrive.">Job Responsibilities">The ideal candidate will handle complex customer inquiries via...
-
Scheduling Team Lead
2 dni temu
Warszawa, Mazovia, Polska Wolt Pełny etatAbout WoltAt Wolt, we create technology that brings joy and simplicity to the neighborhoods of the world. We're a fast-paced company that's always dreaming big and expanding across the globe.As a dynamic and proactive Recruiting Coordinator Lead, you'll play a key role in our recruiting process, leading a team of scheduling ninjas dedicated to providing...
-
Marketing Team Lead
1 tydzień temu
Warszawa, Mazovia, Polska TN Poland Pełny etatAbout the RoleTN Poland is looking for a Marketing Team Lead to join our team. As a Marketing Team Lead, you will be responsible for leading the marketing efforts of our Engagement Centre and developing strategies to drive business growth.Your key responsibilities will include ensuring operational alignment, participating in operational meetings, maintaining...
-
Team Lead
3 dni temu
Warszawa, Mazovia, Polska HELMES POLAND sp. z o.o. Pełny etattechnologies-expected :- Confluence- Jiraabout-project :- In your role as a Team Lead, you will be leading a software development team and projects.responsibilities :- Leading a software development team and projects- Inspiring and motivating your team while supporting their growth and development- Ensure your team has the resources to succeed – like tech,...
-
PCI Support Team Lead
1 tydzień temu
Warszawa, Mazovia, Polska TN Poland Pełny etatSocial network you want to login/join with:Our VikingCloud team provides end-to-end security and compliance solutions to businesses all around the globe, delivering cutting-edge solutions to secure networks, maintain compliance, and complete assurance testing and assessments. Over 4 million businesses rely on our cybersecurity and compliance expertise –...