Gaming Support Team Lead

2 dni temu


Warszawa, Mazovia, Polska Tomasz Rutkowski Solo Law Firm Pełny etat

About Our Company

Tomasz Rutkowski Solo Law Firm is proud to offer a unique opportunity for a Customer Support Supervisor to join our team. As a member of our team, you will have the chance to make a real impact on the lives of our clients.

About the Job

We are seeking an experienced Customer Support Supervisor to lead our customer-facing team. The ideal candidate will have a proven track record of delivering exceptional service experiences and inspiring teams to achieve greatness.

  • As a Customer Support Supervisor, you will be responsible for developing and implementing quality procedures to elevate customer satisfaction.
  • You will respond to high-priority customer inquiries with finesse, using your expertise to navigate complex situations.
  • You will work closely with our partner to ensure seamless communication and top-notch performance feedback.
  • You will generate insightful reports that capture your team's impact and the customer's voice.
  • You will support the Customer Support Manager in initiatives aimed at enhancing the customer journey and nurturing team growth.

Your Requirements

  1. You should have at least 2 years of experience in customer-facing roles, preferably in the social/mobile gaming industry.
  2. You should have a strong understanding of customer service fundamentals and the ability to inspire and guide others.
  3. You should possess sharp problem-solving skills and be able to juggle multiple tasks while keeping a keen eye on the details.
  4. You should be a self-starter with the flexibility to shine both independently and as part of a dynamic team.

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