Support Team Lead

3 tygodni temu

Warszawa, Mazovia, Polska Tbwa ChiatDay Inc Pełny etat

At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners, and courier partners all run smoothly. As our Support Team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country.

What you'll be doing
  • Customer Obsessed: At Wolt, our Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You'll lead by example and raise the bar of the support we provide.
  • Mentor: You will manage the Support Team and create an environment where everyone can grow through encouragement and empowerment.
  • Manager: You will be consistently providing feedback to your team members and will be making sure that your Support Team meets SLAs.
  • Excellent communicator: You understand the needs of our customers and partners and can adapt your tone of voice to whoever reaches out to us (customers, courier partners, merchants).
  • Strategic thinker: You will be working together with our Head of Support on different projects that would help improve the support experience for our customers & partners.
  • Data-centric: Get your spreadsheet skills ready because there will be plenty of number crunching to do here
Our humble expectations
  • You have already led a customer-facing team and you're excited to join our award-winning Support Team.
  • You enjoy leading and growing a team, and you do your best to make sure your team always understands why they are here and why providing amazing support is essential.
  • You can think on your feet, and multi-tasking is your second nature.
  • You're tech-savvy and enjoy learning and teaching others how to use our Support tools.
  • You can translate data into actions and make the rest of the core team understand how Support is progressing according to the SLAs.
  • You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
  • You are fluent in English and Polish.
Next steps

We offer the benefit of flexible home/office days and workation :)

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

#J-18808-Ljbffr

  • Support Team Lead

    3 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners, and courier partners all run smoothly. As our Support Team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers...

  • Support Team Lead

    4 tygodni temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming...

  • Application Support Team Lead

    1 tydzień temu

    Warszawa, Mazovia, Polska Iyuno Poland Sp. z o.o. Pełny etat

    Application Support Team Lead page is loadedApplication Support Team LeadApply remote type Hybrid locations Warsaw Philippines time type Full time posted on Posted 2 Days Ago job requisition id JR100774This role involves managing support processes, mentoring team members, collaborating with other departments, and driving continuous improvement in application...

  • Customer Support Team Lead

    4 tygodni temu

    Warszawa, Mazovia, Polska ZEN Pełny etat

    Customer Support Team Lead (Poland/remote)About Us:At ZEN, we believe that payment processing should be as effortless as taking a breath—essential to exist but barely noticeable at all. Our goal is to make everyone's finances velvety smooth thanks to a truly peaceful payment platform. We are committed to delivering exceptional customer experiences and...

  • Customer Support Team Lead

    3 tygodni temu

    Warszawa, Mazovia, Polska BrainRocket Pełny etat

    Customer Support Team Lead (French Speaker)We're expanding and moving into our brand-new office in Warsaw, and we're on the lookout for a passionate and experienced Customer Support Team Lead (French Speaker) to lead our efforts in delivering exceptional service to our valued customers If you're ready to take on a leadership role in a dynamic and...

  • Development Support Team Lead

    1 dzień temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    We are seeking a highly experienced Development Support Team Lead to join our team in Warsaw, Poland.This is a full-time, permanent position that requires a deep knowledge of the renewable energy sector in Poland.The successful candidate will have at least 5 years of experience within the renewables market in Poland, preferably within the field of project...

  • Application Support Team Lead

    1 tydzień temu

    Warszawa, Mazovia, Polska Iyuno Poland Sp. z o.o. Pełny etat

    Are you a skilled leader looking to drive continuous improvement in application stability and performance?About the Role:This position involves managing support processes, mentoring team members, collaborating with other departments, and overseeing the support process.Key Responsibilities:Lead and mentor the application support team, ensuring high...

  • Software Support Team Lead Specialist

    1 tydzień temu

    Warszawa, Mazovia, Polska Iyuno Poland Sp. z o.o. Pełny etat

    Iyuno Poland Sp. z o.o. - Driving Innovation in Application SupportThis role is key to our mission to simplify work and life for our clients and their people.About the Job:As a Technical Support Operations Manager, you will lead and mentor the application support team, driving continuous improvement and fostering a problem-solving culture.Key...

  • Customer Support Team Lead Hybrid

    5 dni temu

    Warszawa, Mazovia, Polska Grammarly, Inc. Pełny etat

    We're looking for a seasoned CUSTOMER SUPPORT TEAM LEAD HYBRID to spearhead our social media customer care efforts. In this pivotal role, you'll oversee customer interactions on social media platforms, crafting compelling messages that showcase Grammarly's brand essence.About the RoleThis position demands exceptional customer service skills, strong...

  • Product Support Team Lead

    3 tygodni temu

    Warszawa, Mazovia, Polska Xcenda, LLC Pełny etat

    Product Support Team LeadApply locations: Krakow, Poland; Warsaw, PolandTime type: Full timePosted on: Posted YesterdayJob requisition id: R25833Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If...

  • Software Support Team Lead

    2 tygodni temu

    Warszawa, Mazovia, Polska Axiom Software Solutions Limited Pełny etat

    Objective:Lead a team of 7 members providing support to 3 different systems. The team is split not only across the 3 systems but also into 3 shifts: 08:00 – 16:00, 13:00 – 20:00, and 16:00 – 00:00.Systems OverviewMIC: Integration of accounting automatic processes. Main technical knowledge required: Microservices in Java running in OpenShift.Accounting...

  • PPT Accounting Support Team Lead Specialist

    1 tydzień temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    The TN Poland team seeks a highly skilled and experienced professional to fill the role of PPT Accounting Support Team Lead. This position requires exceptional leadership abilities, technical expertise in support and development, and effective communication skills.About the Job:This is a challenging opportunity for a talented individual to lead a team of 7...

  • PPT Accounting Support Team Lead

    4 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:PPT Accounting Support Team Lead, WarsawClient:Axiom Software Solutions LimitedLocation:Warsaw, PolandJob Category:OtherEU work permit required:YesJob Reference:60a9906bc462Job Views:3Posted:26.03.2025Expiry Date:10.05.2025Job Description:The objective is to lead a team of 7 members providing support to 3 different...

  • Technical Java and Angular Team Lead

    7 dni temu

    Warszawa, Mazovia, Polska Team Up Pełny etat

    We are seeking a seasoned Technical Java and Angular Team Lead to join our team at Team Up. In this role, you will be responsible for leading the development of web applications using Java and Angular.You will work closely with stakeholders in an international environment, ensuring best practices in architecture and software development. This is a hybrid...

  • L2 Support Team Lead

    4 tygodni temu

    Warszawa, Mazovia, Polska Tendencys Innovatios Pełny etat

    GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.We have a great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater...

  • Support Team Lead Specialist

    5 dni temu

    Warszawa, Mazovia, Polska Tendencys Innovatios Pełny etat

    Tendencys Innovatios is a global product company that provides cutting-edge, scalable platforms and business solutions for the iGaming industry.We possess extensive experience: our platform has successfully handled millions of active players and offers best practices to develop and grow in the gambling industry. We strive to provide exceptional gaming tech...

  • PPT Accounting Support Team Lead

    2 tygodni temu

    Warszawa, Mazovia, Polska Axiom Software Solutions Limited Pełny etat

    Objective: Lead a team of 7 members providing support to 3 different systems. The team is split not only across the 3 systems but also into 3 shifts: 08:00 – 16:00, 13:00 – 20:00, and 16:00 – 00:00.Systems Overview:MIC: Integration of accounting automatic processes. Main tech knowledge required: Microservices in Java running in OpenShift.Accounting...

  • PCI Support Team Lead

    4 tygodni temu

    Warszawa, Mazovia, Polska Vikingcloud Pełny etat

    PCI Support Team LeadLocation: Warsaw, Prosta 51About VikingCloudOur VikingCloud team provides end-to-end security and compliance solutions to businesses all around the globe. We deliver cutting-edge solutions to secure networks, maintain compliance, and complete assurance testing and assessments. Over 4 million businesses rely on our cybersecurity and...

  • Patient Access and Support Team Lead

    6 dni temu

    Warszawa, Mazovia, Polska Syneos Health Pełny etat

    Job TitlePatient Access and Support Team LeadLocationWarsaw, PolandJob TypeFull-timeAbout the RoleWe are seeking an experienced Patient Access and Support Team Lead to join our team in Warsaw, Poland. As a key member of our Engagement Center, you will collaborate with internal and external stakeholders to create and deliver systems and process-oriented...

  • Pharmacovigilance Team Lead

    6 dni temu

    Warszawa, Mazovia, Polska PrimeVigilance Pełny etat

    At PrimeVigilance, we are dedicated to delivering exceptional support to our pharmaceutical and biotechnology partners. As a key member of our team, you will play a vital role in ensuring the success of our projects.About UsWe are a specialized mid-size pharmacovigilance service provider established in 2008. Our commitment to excellence has enabled us to...