Application Support Team Lead

2 tygodni temu


Warszawa, Mazovia, Polska Iyuno Poland Sp. z o.o. Pełny etat

Are you a skilled leader looking to drive continuous improvement in application stability and performance?

About the Role:

This position involves managing support processes, mentoring team members, collaborating with other departments, and overseeing the support process.

Key Responsibilities:
  • Lead and mentor the application support team, ensuring high performance and professional development.
  • Assign tasks and monitor team workload to ensure timely ticket resolution.
  • Conduct regular team meetings, performance reviews, and training sessions.
  • Foster an end-user and problem-solving culture within the team.
  • Act as an escalation point for complex issues.
  • Ensure compliance with SLAs and implement proactive measures to prevent recurring issues.
Requirements:
  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)
  • 3+ years of experience in application support, with at least 2 years in a leadership role
  • Strong leadership and team management abilities.
  • Excellent communication skills (written and verbal)
  • Problem-solving mindset with a focus on continuous improvement.


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