Application Support Team Lead

2 tygodni temu


Warszawa, Mazovia, Polska Iyuno Poland Sp. z o.o. Pełny etat

Application Support Team Lead page is loaded

Application Support Team Lead

Apply remote type Hybrid locations Warsaw Philippines time type Full time posted on Posted 2 Days Ago job requisition id JR100774

This role involves managing support processes, mentoring team members, collaborating with other departments, and driving continuous improvement in application stability and performance. The Team Lead acts as a first point of escalation for critical incidents and works closely with the Global Manager and stakeholders to enhance support efficiency.

Key Responsibilities:
  • Lead and mentor the application support team, ensuring high performance and professional development.
  • Assign tasks and monitor team workload to ensure timely ticket resolution.
  • Conduct regular team meetings, performance reviews, and training sessions.
  • Foster an end-user and problem-solving culture within the team.
  • Oversee the support process, ensuring quick and effective resolution of incidents.
  • Act as an escalation point for complex issues.
  • Ensure compliance with SLAs and implement proactive measures to prevent recurring issues.
  • Work closely with end users and IT/dev teams to troubleshoot and resolve system problems.
  • Maintain detailed documentation, including troubleshooting guides, known issue databases, and team procedures.
  • Identify trends and recurring issues, providing recommendations for long-term solutions.
Qualifications & Skills:
  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)
  • 3+ years of experience in application support, with at least 2 years in a leadership role
  • Strong leadership and team management abilities.
  • Excellent communication skills (written and verbal)
  • Problem-solving mindset with a focus on continuous improvement.
About

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth, and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.

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