Inhouse Application Manager

2 tygodni temu

Warszawa, Mazovia, Polska Simon-Kucher & Partners Pełny etat
Inhouse Application Manager (Business Applications) In Poland - Warsaw

Are you ready to make a significant impact in a dynamic and evolving environment? As an Application Manager for Business Applications, with a strong focus on compliance and legal applications, you will play a key role in enhancing and optimizing critical systems. Your expertise will guide the strategic alignment of application services with business goals, while ensuring the smooth operation of systems like Contract Lifecycle Management and Global Service Desk. Join us today and contribute to the success and growth of our business through innovation and excellence in application management

What makes us special:
  • Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.
  • Unlock the power of opportunity. Advance your career in a thriving company that creates positive impact. We invest in your professional development every step of the way.
  • Enjoy balance and flexible working. Be empowered to do your best work – we offer flexible and hybrid working, sabbaticals, and paid time off.
  • Prioritize your health and wellbeing. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe.
  • Invest in your future. Our Employee Bonus Opportunity Program ensures that when our firm grows, you benefit from this growth.
  • Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.
How you will create an impact:
  • Understand relevant business use cases and procedures related to the relevant business applications with a strong focus on compliance and legal applications.
  • Collaborate with and consult stakeholders to understand business needs, recommend application enhancements, and drive the adoption of best practices.
  • Participate in strategic planning to align application services with business goals, staying abreast of industry trends and emerging technologies.
  • Oversee configuration and maintenance of various business applications (ideally Contract Lifecycle Management, Global Service Desk), ensuring optimal performance and reliability.
  • Provide advanced technical support to end-users, addressing and resolving application-related issues on agreed SLAs.
  • Develop and deliver training sessions for end-users, create detailed documentation, and maintain up-to-date knowledge bases.
  • Liaise with software vendors for support, updates, and enhancements, ensuring service level agreements (SLAs) are met.
  • Define, operate and continuously improve services based on the relevant applications.
  • Implement and enforce security protocols, ensure compliance with relevant regulations, and support regular audits in collaboration with the IT Security Team.
  • Continuously monitor application performance, identify bottlenecks, and implement improvements to enhance efficiency.
  • Manage incident resolution and problem-solving processes, conducting root cause analysis and implementing preventive measures.
  • Evaluate and recommend new software solutions to enhance business operations.
  • Conduct regular application performance reviews and generate reports.
  • Plan and execute application upgrades and patch management.
  • Develop, document and maintain application-related policies, procedures and technical configurations.
Your profile:
  • Apprenticeship as IT specialist or bachelor's degree in information systems, computer science, IT, or a related field.
  • 5+ years of experience in IT application support or a similar role.
  • Proven experience in managing and supporting business applications, including service desks and contract lifecycle management platforms.
  • Experience with SAAS enterprise software solutions and cloud technologies.
  • Familiarity with Integration / API Management.
  • Proven experience in working within large or medium-sized enterprises where complex business applications are used.
  • Analytical thinking to assess complex situations, evaluate options, and make data-driven decisions.
  • A keen focus on user satisfaction, understanding their needs, and ensuring applications meet their expectations.
  • Ability to work collaboratively with different departments and stakeholders, fostering a cooperative and productive work environment.

If you're interested, and if you'd like to offer your skills and commitment to our international team, then we would be pleased to receive your application.

Hit the 'Apply Now' button to begin your application.

Please remember to submit your application in English. Other applications will not be considered. The candidate should have an EU work permit, we do not offer visa for this position.

About Simon-Kucher

Simon-Kucher is a global consultancy with more than 2,000 employees in 30 countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With 40 years of experience in monetization topics of all kinds, we are regarded as the world's leading pricing and growth specialist.

We believe in building a culture that embraces diversity, equity, and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients and, of course, our business.

Your personal contact:
Michalina Grzywacz-Wardacka
Michalina.Grzywacz-Wardacka@simon-kucher.com

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