Customer Advisor

3 tygodni temu


Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

Social network you want to login/join with:

Client:

Snaphunt

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

67e2ccc4f1fe

Job Views:

2

Posted:

18.03.2025

Expiry Date:

02.05.2025

Job Description:

The Offer

  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Other Services
  • A role that offers a breadth of learning opportunities

The Job

Detailed Duties and Responsibilities

  • Address contract and billing inquiries thoroughly and efficiently.
  • Deal with outbound calls for administrative tasks, e.g., gathering feedback or late payment calls.
  • Provide assistance via phone, email, or chat.
  • Handle and process customer complaints with empathy and professionalism.
  • Deliver technical support for the streaming company.
  • Serve B2B and B2C clients on inbound calls as first and second-line support.

The Profile

Targeted Qualifications

  • Fluency in Norwegian language, C1 level or higher.
  • Fluency in English language, B2 level or higher.
  • Attention to detail and problem-solving skills.
  • Service-oriented thinking with a focus on customer experience.
  • Min. 6 months of experience in customer service.
  • Experience in performing soft selling and upselling.
  • Administrative and technical knowledge.
  • Skills for efficient navigation of the internet and MS Office applications.
  • Positive attitude and personnel culture.

Interpersonal Skills

  • Communicative, able to express ideas clearly.
  • Confident, pleasant, energetic, helpful, and trustworthy.
  • Efficient, performing tasks in the simplest ways possible.
  • Organized and punctual, ensuring smooth operations.
  • Flexible, able to handle various responsibilities with little notice.
  • Good listener, attentive to others without judgment.
  • Precise, ensuring accuracy and correctness in tasks.
  • Willingness to acquire new knowledge.
  • Friendly, patient, and polite with customers.

Work Environment

  • Office Based – Warsaw, Poland.
  • Shift Basis: Monday to Friday 08:00 – 20:00 and Weekends 10:00 – 18:00 (5 days a week, 8.5 hours a day including breaks).
  • Paid Training.
  • Sports Card.
  • A global team committed to the company values.
  • A dynamic work environment in an international company.

The Employer

Our client was founded to help people find their dream job and assist employers in finding the right candidates.

#J-18808-Ljbffr

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