Customer Advisor
2 tygodni temu
Social network you want to login/join with:
Client:Snaphunt
Location:Warsaw, Poland
Job Category:Other
EU work permit required:Yes
Job Reference:544bcc70f7bb
Job Views:4
Posted:21.03.2025
Expiry Date:05.05.2025
Job Description:The Offer
- Opportunity within a company with a solid track record of performance
- Join a market leader within Media & Entertainment
- A role that offers a breadth of learning opportunities
The Job
As a Customer Advisor, you will handle B2B and B2C clients on inbound calls as first and second-line support.
Detailed Duties and Responsibilities
- Address contract and billing inquiries thoroughly and efficiently.
- Deal with outbound calls for administrative tasks such as gathering feedback or late payment calls.
- Provide assistance via phone, email or chat.
- Handle and process customer complaints with empathy and professionalism.
- Deliver technical support for the streaming company.
- Serve B2B and B2C clients on inbound calls as first and second-line support.
The Profile
Targeted Qualifications
- Fluency in Finnish Language, C1 level or higher.
- Fluency in English Language, B2 level or higher.
- Attention to detail and problem-solving skills.
- Service-oriented thinking with a focus on customer experience.
- Minimum 6 months of experience in customer service.
- Experience in performing soft selling and upselling.
- Administrative and technical knowledge.
- Skills for efficient navigation of the internet and MS Office applications.
- Positive attitude and strong personnel culture.
Interpersonal Skills
- Communicative, able to express ideas clearly.
- Confident, pleasant, energetic, helpful, and trustworthy.
- Efficient, able to perform tasks quickly and simply.
- Organized and punctual, ensuring smooth operations.
- Flexible, able to handle various responsibilities.
- A good listener, attentive to others' needs.
- Precise, ensuring accuracy in tasks.
- Willingness to acquire new knowledge.
- Service-oriented, friendly, patient, and polite with customers.
- Office Based – Warsaw, Poland.
- Shift Basis: Monday to Friday, 08:00 – 18:00 (5 days a week, 8.5 hours a day including breaks).
- Paid Training.
- Sports Card.
- A global team committed to the company values.
- A dynamic work environment in an international company.
The Employer
Our client was founded to help people find their dream job and help employers find the right candidates.
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