Customer Advisor

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat
Client:

SpotOn TA

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a0aec1fd64e2

Job Views:

3

Posted:

24.03.2025

Expiry Date:

08.05.2025

Job Description:

SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.

*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client: BPO Company.

The Role

As a Customer Advisor, you will handle B2B and B2C clients on inbound calls as first and second-line support.

Detailed Duties and Responsibilities
  • Address contract and billing inquiries thoroughly and efficiently.
  • Deal with outbound calls for administrative tasks, e.g., gathering feedback or late payment calls.
  • Provide assistance via phone, email, or chat.
  • Handle and process customer complaints with empathy and professionalism.
  • Deliver technical support for the streaming company.
  • Serve B2B and B2C clients on inbound calls as first and second-line support.
Ideal ProfileTargeted Qualifications
  • Fluency in Finnish Language, C1 level or higher.
  • Fluency in English Language, B2 level or higher.
  • Attention to detail and problem-solving skills.
  • Service-oriented thinking with a focus on customer experience.
  • Min. 6 months of experience in customer service.
  • Experience in performing soft selling and upselling.
  • Administrative and technical knowledge.
  • Skills for efficient navigation of the internet and MS Office applications.
  • Positive attitude and personnel culture.
Interpersonal Skills
  • Communicative, able to express ideas clearly.
  • Efficient, performing tasks in the simplest ways possible.
  • Organized and punctual.
  • Flexible, able to carry different responsibilities with little notice.
  • Willingness to acquire new knowledge.
  • Service-oriented, friendly, and patient with customers.
What's on Offer?
  • Opportunity within a company with a solid track record of performance.
  • Join a market leader within Media & Entertainment.
  • A role that offers a breadth of learning opportunities.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

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