Customer Advisor
2 tygodni temu
SpotOn TA
Location:Warsaw, Poland
Job Category:Other
EU work permit required:Yes
Job Reference:a0aec1fd64e2
Job Views:3
Posted:24.03.2025
Expiry Date:08.05.2025
Job Description:SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.
*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.
Client: BPO Company.
The RoleAs a Customer Advisor, you will handle B2B and B2C clients on inbound calls as first and second-line support.
Detailed Duties and Responsibilities- Address contract and billing inquiries thoroughly and efficiently.
- Deal with outbound calls for administrative tasks, e.g., gathering feedback or late payment calls.
- Provide assistance via phone, email, or chat.
- Handle and process customer complaints with empathy and professionalism.
- Deliver technical support for the streaming company.
- Serve B2B and B2C clients on inbound calls as first and second-line support.
- Fluency in Finnish Language, C1 level or higher.
- Fluency in English Language, B2 level or higher.
- Attention to detail and problem-solving skills.
- Service-oriented thinking with a focus on customer experience.
- Min. 6 months of experience in customer service.
- Experience in performing soft selling and upselling.
- Administrative and technical knowledge.
- Skills for efficient navigation of the internet and MS Office applications.
- Positive attitude and personnel culture.
- Communicative, able to express ideas clearly.
- Efficient, performing tasks in the simplest ways possible.
- Organized and punctual.
- Flexible, able to carry different responsibilities with little notice.
- Willingness to acquire new knowledge.
- Service-oriented, friendly, and patient with customers.
- Opportunity within a company with a solid track record of performance.
- Join a market leader within Media & Entertainment.
- A role that offers a breadth of learning opportunities.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
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