Senior Technical Account Manager

2 tygodni temu

Warszawa, Mazovia, Polska Rayobyte Pełny etat

We are an innovative, fully remote technology company based in the United States. Our dedicated team of over 40 professionals from around the world excels in providing proxy and web scraping solutions. For more than nine years, we have successfully collaborated with our customers, helping them bring their ideas to life and achieve their goals.

Who Are We Looking For?

We are seeking a Senior Technical Account Manager to join our Customer Success team. Your role would involve managing and mentoring our internal customer success teams while assisting the Customer Success Director in driving department-level goals and objectives. In addition to that, you will also be connecting with and managing some of our largest established customers.

In this role, you will drive sales efforts by nurturing leads, maintaining a sales pipeline, and selling our innovative proxy and scraping solutions to new and existing customers. You will provide in-depth technical information, diagnose and resolve issues, and ensure exceptional customer support.

This position will lead our sales team efforts and contribute to the future of our Sales and Customer Success team. If you are a self-confident individual passionate about combining sales expertise with technical know-how, we'd love to hear from you

What will be your primary responsibilities?

  1. Primary point of contact for some of our top enterprise-level customers
  2. Selling the organization's products and services directly to new and existing customers, providing in-depth technical information about the company's products and services
  3. Nurturing sales leads and maintaining the sales pipeline
  4. Mentoring the sales and customer success team and leading sales-related efforts
  5. Provide feedback for team members to help assist in their growth
  6. Assist director with the implementation of department-level goals and objectives
  7. Diagnosing and resolving technical issues to ensure smooth and efficient support for clients
  8. Providing expert guidance on proxy and scraping solutions, helping clients overcome technical challenges
  9. You will manage a portfolio of our top enterprise-level customers and be responsible for their contracts and business renewals
  10. Analyzing customer challenges independently and developing innovative, practical solutions to meet their needs
  11. Collaborating with the technical team by reporting customer issues, fostering improvements, and contributing to product development
  12. Implement process improvements to enhance efficiency and streamline sales workflows
  13. You will be responsible for reporting on our top customers and understanding the general health of our customer base

What qualifications should the ideal candidate have for this role?

  1. English Level - C1 Fluency required
  2. Minimum 3+ years of experience in a similar role. Preferably in a startup environment, in SaaS company
  3. Experience in managing a team
  4. Proficient in communicating complex technical concepts in a clear, concise, and customer-friendly manner
  5. Capable of representing the company and speaking in detail as a product expert via phone or email with prospects
  6. Understanding of proxy technologies (e.g., IP rotation, residential vs. datacenter proxies) or web scraping workflows, including handling anti-bot measures and optimizing data extraction processes
  7. Skilled in writing, composing, and successfully conveying complex concepts, technical information, and deep product knowledge
  8. Adept at multitasking effectively while maintaining high work quality, ensuring that customer correspondence and other data records remain organized and accurate
  9. Experienced in testing different scenarios and working with a diverse set of tools and systems (CRM, billing systems, support tools)

What can you expect from us?

  1. Long-term and full-time remote contractor position
  2. Collaboration with a company with nine years of consistent growth and financial stability
  3. Highly talented and experienced global team from all around the world
  4. Benefit package

What are the recruitment steps?

  1. Application - Please fill out the Questionnaire and attach your CV in English
  2. First Interview - Meet our CS Director
  3. Second interview - Meet our Leadership Team
  4. Offer - Welcome to the team
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Sales and Business Development

Industries

Internet Publishing

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