Technical Account Manager
7 dni temu
Join to apply for the Technical Account Manager - Europe role at Tomasz Rutkowski Solo Law Firm.
We are seeking a skilled and dedicated Technical Account Manager to join our team. In this role, you will be responsible for managing and supporting our clients, ensuring they receive exceptional service and technical solutions. You will work closely with engineering and product teams to resolve technical issues and provide insights.
Responsibilities:- Serve as the primary technical point of contact for clients, addressing their needs and resolving issues.
- Utilise knowledge of web technologies, REST APIs, authentication, authorisation, and SQL scripting to support clients.
- Demonstrate strong troubleshooting skills and the ability to drive technical discussions.
- Provide technical suggestions and collaborate with engineering and product teams to implement solutions.
- Possess a basic understanding of programming languages and analyse application error logs, exceptions and stack traces.
- Manage and escalate issues as necessary to ensure timely resolution.
- Develop and maintain strong relationships with clients to understand their business needs and objectives.
- Proficiency in web technologies, REST APIs, good understanding of cloud technologies such as AWS, Azure, etc., and SQL scripting.
- Excellent troubleshooting acumen and the ability to drive technical discussions effectively.
- Basic understanding of programming languages and familiarity with analysing application error logs, exceptions and stack traces.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with engineering and product teams.
- Experience in managing client relationships and providing exceptional customer service.
- Problem-solving mindset and ability to work in a fast-paced environment.
Entry level
Employment typeFull-time
Job functionSales and Business Development
IndustriesLegal Services
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