Customer Engagement

1 tydzień temu


Warszawa, Mazovia, Polska Novartis Farmacéutica Pełny etat
Customer Engagement & Innovation Manager

Job ID REQ-10038165

Feb 10, 2025

Poland

Summary

As a Customer Engagement & Innovation Manager at Novartis, you will play a crucial role in transforming our customer engagement strategies. Leveraging our omnichannel model, you aim to deliver unparalleled customer experiences, secure a competitive advantage, and help achieve our business objectives in Poland. Your mission includes implementing innovative solutions to address key pain points in the customer journey (patients, HCPs, HCS) and ensuring a smoother, expedited path to treatment for priority brands. You will also manage the data lifecycle, utilizing statistical methods and machine learning to derive actionable insights and automate processes. If managing a team, you will provide guidance and support to foster a motivated and efficient team.

About the Role

Localization: Warsaw
Type of work: Hybrid

General Responsibilities:

  • Observe and adhere to good practices, corporate policies, and local laws in all areas of responsibility
  • Maintain confidentiality requirements
  • Collect and report adverse events in line with Novartis standards
  • Continuously improve and share knowledge internally

Role-Specific Responsibilities:

  • Develop data-driven customer engagement strategies and plans across multiple channels in close collaboration with TAs, BE&E & Customer Activation Managers
  • Oversee deployment of customer engagement plans, consolidating insights and learnings to shape future strategies to enhance customer experience and satisfaction
  • Champion digital transformation initiatives related to customer engagement
  • Lead the effective localization of our global digital platforms and assets
  • Serve as a thought leader and advisor, identifying new trends, participating in industry forums, and evaluating competitive offerings to enhance customer engagement and satisfaction
  • Build the omnichannel capability of the Poland organization
  • Support the Digital & Innovation Head in defining and deploying a framework for driving innovation within the organization
  • Build strategic partnerships with various ecosystem stakeholders (e.g., technology vendors, startups, incubators, accelerators, innovation networks, public institutions), enhancing collaborations and innovation output to develop patient-centric solutions
  • Collaborate with internal teams to evaluate problems from multiple angles and uncover customer needs to create innovative solutions
  • Manage the portfolio of innovative solutions end-to-end, including search, identification, adaptation, overseeing pilots/PoC testing, and scaling up solutions
  • Measure the performance of innovations, optimizing to drive impact at scale
  • Share best practices cross-functionally and beyond to attract talent and investment

Key Performance Indicators:

  • Develop and execute successful customer engagement strategies
  • Measure and optimize the performance of digital transformations
  • Establish and maintain strategic partnerships
  • Drive innovation aligned with Novartis digital initiatives

Ideal Background:

Education & Language Skills:

  • University degree in marketing, communications, economics, business, or related medical fields
  • Proficiency in Polish and English (oral and written) is essential

Experience:

  • Experience in planning and deploying digital marketing/omnichannel campaigns
  • Prior experience in customer-facing roles is advantageous
  • Relevant experience implementing digital health innovations in hospitals is highly valuable
  • Strong analytical skills and the ability to deliver high-quality work under pressure
  • Robust project management skills
  • Ability to navigate and manage ambiguity and uncertainty
  • Strong cross-functional collaboration and decision-making skills
  • Strategic mindset with the ability to translate vision into tangible strategy
  • Excellent communication, interpersonal influencing, and prioritization skills with strong attention to detail
  • High motivation with a proactive approach to finding creative solutions
  • Capability to build effective relationships with a diverse range of stakeholders
  • Entrepreneurial spirit with the ability to lead without authority and drive change effectively
  • Digital health enthusiast with innovative thinking and actions

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

#J-18808-Ljbffr

  • Warszawa, Mazovia, Polska Syneos Health Pełny etat

    Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.We are seeking a Customer Engagement Specialist to join our team in supporting the delivery of high-quality customer experiences.This role requires excellent communication and interpersonal skills, as well as the ability to work...


  • Warszawa, Mazovia, Polska Fenige S.A. Pełny etat

    Customer Engagement ManagerYour responsibilitiesAct as the primary contact for assigned clients; Supervise customer onboarding following internal procedures and guidelines; Daily track onboarding statuses for each assigned client; Manage the flow of information by tracking...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    About the RoleWe are seeking a highly motivated and experienced Customer Marketing Specialist to join our marketing team. As a key member of our team, you will be responsible for developing and executing global marketing strategies to drive customer engagement and revenue growth.Responsibilities:Upsell and Cross-Sell Initiatives: Manage all aspects of owned...


  • Warszawa, Mazovia, Polska Brown-Forman Pełny etat

    Customer Engagement Manager - this is a unique opportunity to join our team and drive revenue growth through indirect distribution channels.Your primary responsibility will be to develop and implement customer account management plans, working closely with customers to understand their needs and build strong relationships.Advanced negotiations with key...


  • Warszawa, Mazovia, Polska Fenige S.A. Pełny etat

    ResponsibilitiesAct as the primary contact for assigned clients;Supervise customer onboarding following internal procedures and guidelines;Daily track onboarding statuses for each assigned client;Manage the flow of information by tracking reports, work progress, and necessary documentation;Update CRM systems daily to reflect client engagement...


  • Warszawa, Mazovia, Polska Alimentation Couche-Tard inc. Pełny etat

    Join Our TeamAt Alimentation Couche-Tard Inc., we are committed to innovation and growth. As part of this commitment, we are now looking for an experienced Technical Product Manager to join our team.About the JobThe successful candidate will be responsible for leading and overseeing communication and loyalty-focused projects that drive customer engagement,...


  • Warszawa, Mazovia, Polska Fenige Pełny etat

    Fenige is a dynamic fintech company that implements innovative payment technologies for merchants and money transfer systems within Mastercard and VISA payment organizations.As a principal acquiring member, we offer acquiring (e-commerce), card-to-card transfers, and card withdrawals.Our team consists of passionate individuals who are ready to give 100% of...


  • Warszawa, Mazovia, Polska Biogen Pełny etat

    Job Description:Orchestrate the creation and rollout of multichannel and digital innovation projects.Integrate stakeholders, content & design creatives, and developers to produce cohesive digital content.Ensure the timely delivery of end products within budget and at the highest quality.Develop, implement, and manage new and existing multichannel/digital...


  • Warszawa, Mazovia, Polska Fenige Pełny etat

    Fenige is a dynamically developing Polish fintech that implements payment technologies for merchants and money transfer systems within Mastercard and VISA payment organizations. Being a principal acquiring member, it offers acquiring (e-commerce), card-to-card transfers and card withdrawals. Our team consists of people with passion and energy for action,...


  • Warszawa, Mazovia, Polska Novartis Farmacéutica Pełny etat

    Omnichannel Engagement Lead:We are seeking an experienced Omnichannel Engagement Lead to join our team at Novartis Farmacéutica. In this role, you will be responsible for developing and executing omnichannel engagement strategies, leading the effective localization of global digital platforms and assets, and serving as a thought leader and advisor.About the...


  • Warszawa, Mazovia, Polska Fenige Pełny etat

    Fenige is a dynamically developing Polish fintech that implements payment technologies for merchants and money transfer systems within Mastercard and VISA payment organizations. Being a principal acquiring member, it offers acquiring (e-commerce), card-to-card transfers and card withdrawals. Our team consists of people with passion and energy for action,...

  • Engagement Specialist

    2 tygodni temu


    Warszawa, Mazovia, Polska Lee Hecht Harrison Pełny etat

    Engagement SpecialistR: Candidate & Consultant Experience ManagerKey AccountabilitiesDemonstrate knowledge of all LHH programs, features, and benefits during phone calls.Provide professional and timely follow-up to all client and individual inquiries.Manage individual expectations by clearly communicating next steps and timing.Meet and/or exceed established...


  • Warszawa, Mazovia, Polska JTI Pełny etat

    Benefits: At JTI, we value our employees and strive to provide an exceptional work environment. Our benefits package includes full-time employment contracts, professional onboarding, and the opportunity to develop your skills through certified trainings.We offer a collaborative work atmosphere, allowing you to work closely with colleagues from diverse...


  • Warszawa, Mazovia, Polska 卡湯晩 Pełny etat

    Join us at our innovative global healthcare company, where we're dedicated to delivering outstanding customer experiences. As a Customer Experience Partner, you'll have the opportunity to make a meaningful impact by orchestrating customer interactions, analyzing customer insights, and developing targeted solutions to address patient needs.The ideal candidate...


  • Warszawa, Mazovia, Polska Clariness Pełny etat

    Job Description:We are seeking an experienced Global Patient Engagement Expert to join our team. As a key member of our patient engagement team, you will play a critical role in developing and implementing strategies to improve patient engagement and satisfaction.Your primary responsibilities will include:Developing and implementing patient engagement...


  • Warszawa, Mazovia, Polska JTI Pełny etat

    About Us: JTI celebrates diversity and promotes a culture of inclusivity. We strive to create a work environment that values individuality and fosters growth opportunities for all employees.We believe in empowering our employees to build their unique success stories. Our mission is to drive customer engagement and foster long-term relationships through...

  • HCP Engagement Expert

    17 godzin temu


    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Leverage Your Expertise at Smith+NephewWe empower healthcare professionals to transform lives through innovative solutions.About the OpportunityThis exciting opportunity involves leading HCP engagement across assigned territories, ensuring alignment with customer needs. The successful candidate will possess excellent leadership and communication skills, as...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    About the RoleWe are seeking an Engagement Centre Specialist to join our team at TN Poland. As an Engagement Centre Specialist, you will play a critical part in delivering exceptional customer experiences and driving business growth.Your key responsibilities will include ensuring operational alignment, participating in operational meetings, maintaining...


  • Warszawa, Mazovia, Polska Biogen Pełny etat

    About the RoleAs a Senior Stakeholder Engagement Specialist at Biogen Poland, you will be part of our Global Business Services (GBS) team that transforms business processes to drive commercial growth and innovation pipeline.This role is responsible for supporting end-to-end engagement and sponsorship processes, ensuring operational excellence and customer...


  • Warszawa, Mazovia, Polska Syneos Health Pełny etat

    Updated: February 20, 2025Location: Warsaw, PolandJob ID: 8166Do you love a challenge and thrive in an environment that celebrates results?In this role you will collaborate and support the aligned Engagement Center Manager (ECM) to quality call monitor designated Engagement Center Agents conducting inbound and outbound calls in accordance to the project...