Post-Implementation Consultant

3 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Post-Implementation Consultant (Remote)

The Role

As a Post-Implementation Consultant, you will support biopharmaceutical customers and help them get the most out of Veeva applications.

You will work closely with our R&D customers to understand their business processes and provide guidance on using Vault features.

Our team consists of over 50 consultants located in Hungary and Poland, and we are expanding every year to meet the growing demand from our clients.

Responsibilities
  1. Stay up-to-date with new features in the Veeva Vault suite and implement them for our customers.
  2. Work with customer business and IT staff to understand their requirements and design solutions that meet their needs.
  3. Act as a customer liaison and manage communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams.
  4. Guide customers in adopting Vault and industry best practices through post-implementation programs focused on their holistic success.
  5. Drive change management methodology at our customers who are transitioning from on-premises to SaaS solutions.
Requirements
  1. At least 4 years of experience with configuring, supporting, and implementing software solutions.
  2. Experience in working in customer-facing roles and managing customer expectations.
  3. Excellent verbal and written communication skills in English.
  4. A Bachelor's degree or equivalent experience in relevant fields, ideally in STEM or other similar areas.
  5. This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to work in Europe.
Nice to Have
  1. Proficiency in additional European language(s).
Perks & Benefits
  1. Allocations for continuous learning & development.
  2. Health & wellness programs.

Veeva is an equal opportunity employer committed to fostering a culture of inclusion and diversity.



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