Junior Operations Specialist in Customer Support

3 tygodni temu

Gdansk, Polska AIRHELP SERVICES POLAND sp. z o.o. Pełny etat

Junior Operations Specialist in Customer Support (Chinese speaker) Miejsce pracy: Gdańsk Your responsibilities Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology.

What you will do:
- Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels).
- Use your legal knowledge (we provide you with relevant training) to advise and help air travelers.
- Work alongside other departments to ensure a seamless customer experience.
Our requirements You communicate fluently in English and Chinese, both spoken and written (min. C1).
You have proven experience working with targets.
You’re eager to learn lots of new things, both about the airline industry and customer service.
You genuinely enjoy helping people and are willing to go the extra mile for them.
You know how to find the right balance between great communication and getting things done.
You’re good at following procedures and have an eye for detail.
You thrive in a fast-paced environment.
Ability to work in a shift system (24/7/365). Morning shift 8:00 - 16:00, evening shift 16:00 - 24:00.
What we offer Internal training programs and knowledge-sharing events.
Personalized progression plan.
Access to mindfulness and wellbeing platform (Mindgram).
Language classes.
Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
Life Insurance.
MacBook Air.
Unlimited, free use of AirHelp's services.
Work from anywhere for 4 weeks a year.
Team days.
Events and parties.
Benefits sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
corporate products and services at discounted prices
integration events
retirement pension plan
no dress code
coffee / tea
drinks
leisure zone
pre-paid cards
AIRHELP SERVICES POLAND sp. z o.o. At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2 million passengers in receiving their rightful compensation, and we've protected over 4.9 million travelers through our membership program, AirHelp Plus. With a global team of 400 AirHelpers speaking 18 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating for fair air travel rights through APRA.
Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez AIRHELP SERVICES POLAND sp. z o.o. z siedzibą w: Aleja 3 Maja 9, 30-062 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.
Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.
Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.
Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.
Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.
W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: privacy@airhelp.com.

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