Customer Support Specialist

1 tydzień temu

Gdansk, Polska Concentrix CVG International Sp. z o.o. Pełny etat
Operating system, Windows
About the project, In our new project, we value the unique backgrounds, experiences, and perspectives.

We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.

Even if you're a close but not exactly match with the description, we hope you'll still consider applying.
Your responsibilities, Develop an in-depth knowledge of our client's platform., Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone., Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies., Diagnose software issues and resolve escalated customer complaints engage using established processes., Provide support & guidance on non-technical related questions (e.

g:
marketing, sales, other e-commerce setup questions), Communicate thoughtfully and effectively with all customers., Document troubleshooting and problem resolution steps.

A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills., Passionate about creative problem solving for customers and end users., Self-motivated, eager to learn and thrive in a collaborative environment.

, Capable of adapting quickly to changing priorities, Experience with or able to quickly pick-up:, · Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
Development opportunities we offer, industry-specific e-learning platforms, intracompany training, mentoring, soft skills training
What we offer, Full-time employment contract or civil contract with flexible working hours – the choice is yours, Dive into our comprehensive paid training program and emerge as a customer support legend, Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you, Embrace the freedom of work with no dress code – pajamas, anyone?, Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded
Benefits, sharing the costs of sports activities, private medical care, life insurance, flexible working time, integration events, no dress code, leisure zone, employee referral program, charity initiatives
Concentrix CVG International Sp.

z o.o., We power the world's best brands today and into the future., Some call us a global technology and services company .

But we're so much more., , Human-centered, tech-powered, intelligence-fueled.

Every day, we help over 2,000 clients solve their toughest business challenges., We're the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients.

Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts., We're the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.

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