IT Service Manager
1 tydzień temu
technologies-expected :
ITIL
AWS
about-project :
The IT Service Manager is a named individual who has responsibility for the ongoing supply and support of the IT Services and provides a single point of contact for any inquiries related to provision of those services. From an organizational perspective, the ITSM must operate within the context of the previous and future IT Target Operating model.
responsibilities :
Ensure the services comply with group infrastructure standards:
Ensure IT service models are accurate.
Ensure Operation Level Agreements (OLAs) are Reviewed and understood.
Compliance to data governance and periodic review in tools.
Ensure Service Continuity plans are maintained and routinely tested.
Understand your service, how does it operate, its infrastructure and the business value it provides.
Own release management process in cooperation with a wider team ensuring that obligatory enterprise procedures related to service changes are performed, including change presentation during CABs.
Cover incident management and production support management.
Ensure the services comply with group infrastructure standards:
Ensure IT service models are accurate.
Ensure Operation Level Agreements (OLAs) are Reviewed and understood.
Compliance to data governance and periodic review in tools.
Ensure Service Continuity plans are maintained and routinely tested.
Understand your service, how does it operate, its infrastructure and the business value it provides.
Own release management process in cooperation with a wider team ensuring that obligatory enterprise procedures related to service changes are performed, including change presentation during CABs.
Cover incident management and production support management.
requirements-expected :
IT knowledge to understand system design and facilitate troubleshooting and communication with other IT teams.
Experience in service management, change management and/or incident management.
IT Infrastructure Library (ITIL) knowledge.
Knowledge and/or experience in cloud-based infrastructure (ideally AWS).
Strong team player with good interpersonal skills.
Proactive and delivery focussed.
Hands on experience with software development lifecycle.
Strong command of English.
Polish language required.
offered :
IT knowledge to understand system design and facilitate troubleshooting and communication with other IT teams.
Experience in service management, change management and/or incident management.
IT Infrastructure Library (ITIL) knowledge.
Knowledge and/or experience in cloud-based infrastructure (ideally AWS).
Strong team player with good interpersonal skills.
Proactive and delivery focussed.
Hands on experience with software development lifecycle.
Strong command of English.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
In-office gym
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