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Service Desk Analyst with Italian
4 miesięcy temu
Operating system, Windows
Your responsibilities, Assisting users over the telephone with their reported tickets, Handling and documenting all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in ServiceNow ticketing tool, Owning the ticket throughout its life cycle and ensuring that all relevant information is captured (as per Quality guidelines), following up the cases to ensure timely resolution, Analyzing issues/requests and assigning to relevant functional teams, Performing password reset and user account unlocking in business application as per agreed SLAs, Effectively communicating with other team members , 2nd and 3rd Level technical teams, end-users to reach SLAs, Performing special projects as per agreement with Project Leader/Project Manager, Learning and implementing new technologies, tools, processes and policies, Documenting new technical solutions in knowledge base, suggesting improvements to the existing ones, Documenting and sharing best practices and with other colleagues, Actively participating and sharing ideas in team meetings, individual feedback sessions
Fluent English, Polish and Italian languages knowledge, Good knowledge of Windows operating system, Microsoft Office, Microsoft, Outlook and other standard softwares, Analytical thinking, customer oriented
Optional, Customer Service and/or technical skills, Service Desk experience, Knowledge of computer hardware/peripherals and printers
What we offer, Competitive salary with annual salary reviews, Hybrid working model, Opportunity to use foreign languages and the newest technologies on a daily basis, Indefinite period employment contract after probation period, Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.), Sport's card (Multisport), Private medical care for you and your family, Private life insurance, Access to wide range of learning & development platforms, Discounted theatre tickets, Work in a multicultural environment
Benefits, private medical care, life insurance, remote work opportunities, saving & investment scheme, employee referral program, charity initiatives
Interested applicants are welcome to submit their CVs in English.
TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE, A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief., , A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India., , TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index
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