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Global Service Desk Analyst with German

4 miesięcy temu

Warsaw, Polska Mettler Toledo Pełny etat

Our Opening and Your Responsibilities

In this role you will support METTLER TOLEDO users in Poland, Switzerland, Germany, Holland, France, Spain, and USA in daily IT related issues. You will collaborate with other teams across units around the globe
Your main tasks:
  • Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries,
  • 1st and 2nd level support- troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10/11 and Microsoft Office 365, laptops, desktops, printers, mobile devices,
  • Handle IT support phone calls and tickets within SLA defined,
  • Log all phone calls in the Service Desk tool (ServiceNow),
  • Ensure phone queue SLA are met,
  • Take ownership and coordinate with other IT support teams for high priority issues,
  • Escalate unresolved tickets to next level support teams,
  • Participate in on-call rotation to provide coverage when required.

What You Need to Succeed

Required skills: 
  • Excellent verbal and written communication skills in German and English are a must, 
  • Advanced ability to gather, monitor and document data ,
  • Excellent customer service skills,
  • Problem- solving abilities, 
  • Team- orientation M365: Azure, Exachnage, Intune etc. 
Would be a plus: 
  • Good knowledge of IT Service Desk operations: proficiency with ServiceNow is highly desirable, 
  • Good understanding of computer systems, mobile devices and tech products, 
  • Knowledge and working experience in PC / Laptop troubleshooting and providing end user support  , 
  • Experience in providing IT support in computer, network and server related areas,
  • Knowledge of: Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 11, Microsoft Office 365.

Our Offer to You

  • Contract of employment [umowa o pracę] (we want you to join us for the long run :)
  • Annual bonus , 
  • Festive benefits paid in April and December,
  • Flexible working hours, 
  • Hybrid work model (3 days a week from home) , 
  • Medical care with the basic dental package, 
  • Possibility to extend medical care to family members and/or Damian Medical Center, 
  • Life insurance with possible extension for your family members, 
  • Medicover Sport card,
  • Language courses, 
  • Paid employee referral program, 
  • Wellbeing activities* 
  • Space for your initiatives, charity & CSR actions, and improvement ideas, 
  • Supporting your development through a vast training offer , 
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park, 
  • A diverse and inclusive workplace. 

*We are focusing on entertainment and supporting your physical and mental health – check out