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Customer Support Specialist

4 miesięcy temu


Krakow, Polska BRAINSHARE IT sp. z o.o. Pełny etat

technologies-expected :
ERP
SQL

technologies-optional :
Symfonia
Enova 365
Comarch Optima

responsibilities :
techniczna obsługa klientów biznesowych,
szukanie przyczyn i rozwiązywanie problemów technicznych,
testowanie różnych konfiguracji w celu wyeliminowania problemów na stałe,
kontakt z klientami w celu obsługi zgłoszeń (mail/telefon/czat),
praca techniczna/ kontakt z klientem- ok. 80%/20% propozycja
współpraca z różnymi działami w firmie (m.in. R&D, wdrożeń, integracji, handlowym),
rozwiązywanie problemów na styku integracji z różnymi programami,
aktualizacja danych dotyczących klientów,
raportowanie działań.

requirements-expected :
doświadczenie w pracy z systemami ERP,
podstawowa znajomość SQL i zasad programowania,
umiejętność czytania historii aplikacji (analiza logów),
doświadczenie w obszarze helpdesk
poziom komunikacji umożliwiający wytłumaczenie skomplikowanego problemu technicznego w przystępny sposób,
analityczne spojrzenie na działanie różnych aspektów systemu,
otwartość, umiejętność słuchania, komunikatywność,
dociekliwość i elastyczność w dynamicznym środowisku,
chęci do ciągłego podnoszenia swoich kompetencji,
umiejętność pracy w zespole,
samodzielność i pewność siebie,
umiejętność wyznaczania priorytetów.

offered :
prosty i szybki proces rekrutacyjny,
stabilne zatrudnienie z nastawieniem na długotrwałą współpracę,
kartę Multisport oraz opiekę medyczną,
dofinansowanie posiłków oraz szkoleń,
zajęcia z języka angielskiego,
formę zatrudnienia dopasowaną do Twoich preferencji,
samodzielne stanowisko z dużą decyzyjnością,
otwartość na Twoje pomysły i wsparcie całego zespołu,
elastyczne godziny pracy,
możliwość zdobywania certyfikatów z nowoczesnych technologii,
dostęp do Visma Learn,
śniadania i cykliczne wydarzenia „Kuchnie Świata”,
integracje zespołowe i firmowe z wieloma atrakcjami,
brak dress code’u, strefa relaksu.

benefits :
dofinansowanie zajęć sportowych
prywatna opieka medyczna
dofinansowanie nauki języków
dofinansowanie szkoleń i kursów
ubezpieczenie na życie
możliwość pracy zdalnej
elastyczny czas pracy
owoce
spotkania integracyjne
firmowa biblioteka
brak dress code’u
kawa / herbata
napoje
parking dla pracowników
strefa relaksu
bony żywieniowe