IT Support Specialist with French
2 tygodni temu
We are seeking a highly skilled and experienced IT Service Desk Analyst with French language proficiency to join our team at Infosys Poland Sp. z o.o.
Responsibilities:- Provide first-line support to customers via the Service Desk, receiving incidents and service requests through various channels.
- Update incidents with detailed and relevant information in a timely and effective manner.
- Provide updates to customers regarding specific incidents and manage trouble tickets through to resolution.
- Evaluate and escalate incidents or troubleshoot tickets according to company escalation processes.
- Ensure Customer Service Level Agreements are met or exceeded.
- Respond to customer inquiries in a timely and efficient manner.
- Document interactions on customer accounts in the prescribed format.
- Execute transactions as per prescribed guidelines and timelines.
- Ensure customer/user confidentiality and data protection at all times.
- Knowledge of French at C1 level and Polish at minimum B1 level.
- Knowledge of English at B2 level.
- Minimum 1 year of work experience in Service Desk/Tech support providing remote support for laptops/desktops/LAN issues/application support/small forms, etc.
- Intermediate knowledge of T/S OS (Windows XP-10), browsers, MS Office suite.
- Intermediate knowledge of T/S small forms (iOS, Android, Windows).
- Experience working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic, and resolution.
- Intermediate knowledge of registry fix, patch upgrades, virus T/S, security, encryptions.
- Intermediate knowledge of network collaborations & VPN T/S.
- Basic networking knowledge.
- Working for a prestigious client.
- Internal training program.
- Great atmosphere.
- Opportunity to take part in international projects and gain experience with various businesses.
- Set of social benefits to choose from.
- Opportunity to develop your career.
- Rotation shift within: Mon-Fri 6:30-18:30; Sat-8-17; Sun 7:30-16:30.
- Private medical care.
- Life insurance.
- Flexible working time.
- Integration events.
- Extra social benefits.
- Employee referral program.
- Charity initiatives.
- Bonus świąteczny.
- Bonus półroczny.
- Szkolenia i kursy wewnętrzne.
- Multisport.
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