Customer Success Specialist

1 miesiąc temu

Katowice, Polska Shiji Poland Pełny etat

technologies-expected :
Microsoft Excel

about-project :
Job Mission: Improve the adoption and usage of the company’s products and maintain revenue growth targets by providing excellent customer support and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile.
Interaction: This position has daily interactions with senior management, hotels & distribution partners (clients), team members and various critical departments within the organization. In many cases, interactions with both internal and external parties will be at mid and upper management levels.

responsibilities :
Provide first & second level customer support
Interact closely with Level 3 and Level 4 support in a Follow the Sun environment
Meet client retention goals
Ensure full training for internal teams
Maintain a process of industry knowledge training for all teams
Maximize revenue potential with all customers
Inform customers about new products and product features
Monitor customer usage and performance, and proactively engage customer to maximize the same
Create and maintain win-win relationships with new and existing customers
Update the CRM & Service Management systems with appropriate information
Track changes on issues
Input and update information on customer conversations and issues
Measure and report internal and external performance

requirements-expected :
Minimum of 3 year’s work experience as a customer service agent for a level 1 call center focusing on supporting 24*7 Software-as-a-Service solutions preferably in the international hotel, travel or hospitality space
Strong analytical, organizational, communication and people skills required
Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
Ability to adapt quickly to new technologies, products and procedures
Professional “get it done” attitude and work ethic
Fluent in English
Proficiency in spoken Chinese/French/Spanish/Italian

offered :
Private medical care with dentists package for you and your family
Group life insurance for you and your partner
Multisport card included in the MyBenefit package
Dell laptop, keyboard, mouse, wireless headphones and monitor
40h for development during work time
Free access to group language lessons
Udemy platform
In-house workshops, training sessions or meet-ups
MyBenefit cafeteria and 500 (or 310 depending on your choice of other benefits) points per month to be used in vouchers
Referral bonus if you refer a new employee (6500 PLN gross or more, depending on the position)
Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served)
Subsidy for the purchase of glasses (300 PLN/year)
Chill room with table football & PlayStation
Free snacks (every day)
Team building events

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
fruits
integration events
dental care
no dress code
video games at work
coffee / tea
drinks
leisure zone
employee referral program
charity initiatives

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