GBS and ServiceNow Senior Project Manager

5 dni temu

Lódz, Polska KPMG Pełny etat

technologies-expected :
ServiceNow
Jira
Remedy
Zendesk
Microsoft Excel

about-project :
KPMG is a recognized leader in the Shared Services and Outsourcing Consulting marketplace. SSOC Team advises CEOs and CFOs of companies from the private and public sector in creating innovative solutions through centralisation, optimization, or process automation (robotics) creating shared service centres, centres of excellence or using outsourcing concept. SSOC Team supports CEOs at every stage of the transformation way to achieve Operational Excellence.

responsibilities :
Engage in the entire project life cycle from requirements gathering to solution deployment of ServiceNow in SSC/GBS various departments
Providing subject expert support for other team members in Finance, IT, HR, Global Supply Chain and Procurement, Master Data Management, FP&A, Banking or Financial processes
Defining the scope and approach for project work and supervising project execution
Provide functional and technical knowledge of ServiceNow capabilities
Analyze and implement measures to increase organizational efficiency through ServiceNow implementation
Working within the Client's ServiceNow project and technology teams
Translate and simplify requirements for developers through user stories
Facilitate and lead meetings and workshops to drive understanding and solution development

requirements-expected :
A minimum of 7 years of experience working in the SSC/GBS/BPO sector
Understand ServiceNow assessment, design, and system implementation methodologies. Experience in at least one implementation of ServiceNow.
A ServiceNow certificate validating proficiency with the system is highly desirable.
Functional and technical knowledge and experience of ServiceNow, including workflows. Knowledge of another ticketing system (e.g., Jira, Remedy, Zendesk) is a plus
Proficiency in at least one business process, such as Finance, IT, HR, Global Supply Chain and Procurement, Master Data Management, FP&A, Banking, or Financial processes
Experience creating user stories, documentation, business-system analysis, and gathering process and system requirements
Excellent communication skills and the ability to facilitate conversations with business stakeholders in project definition, business and functional requirements definition, design, and implementation sessions. Experience conducting workshops with Clients and guiding Clients toward solutions
Business English is a must
Availability for international travel (minimum 50% of working time)
Proficiency in the MS Office suite (PowerPoint, Excel, Visio)
Higher education, preferably in Technology, Project management, Finance, Supply Chain, Procurement, or related fields
Knowledge of additional foreign languages will be a plus
It would be nice to have experience creating GBS strategies, GBS targeting operational models, or implementing and optimizing Shared Services Centers

offered :
Hybrid work
Financing of professional qualifications - we will support you in obtaining qualifications such as chartered accountant, tax advisor, ACCA, CIMA, CFA, CIA
Continuous development - take advantage of funding for postgraduate studies, language courses, preparation and examinations
Extensive training package - benefit from Degreed and LinkedIn Learning platforms, technical training, and Microsoft certified training courses
Buddy support - your mentor will guide you through KPMG
Referral programme - get an extra financial bonus for successfully recommending a friend for a job
Mentoring programme - plan your career path consciously
Cafeteria package - choose the benefits that interest you, such as MultiSport card, cinema and theatre tickets, vouchers and discounts
Private medical care, additional insurance and a wellbeing programme - take care of yourself and your family
Participation in industry events - we will financially support the improvement of your skills
Trips and team-building events - we will organise and finance the building of team relations
Days off for volunteering - take advantage of 2 extra days off and a grant for charitable activities
Christmas gifts or bonuses – we remember about the nice gestures

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