IS Operations Manager

3 tygodni temu

Krakow, Polska myGwork Pełny etat

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

This position reports to IT Service Management Team Leader
Your role and responsibilities In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service and project management activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services and projects in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.

The work model for the role is: #Li-hybrid

This role is contributing to the Electrification Business Area – Smart Power Division

You will be mainly accountable for:
• Ensuring that application meets business objectives and fulfill end-user requirements
• Being accountable for the resolution of issues which have or might have a major impact on the relevant IS application
• Supporting team in case of problems as well as delegating tasks and assigning priorities
• Building strong relationship with business representatives and support teams
• Making sure that existing knowledge storage is up to date
• Defining and coordinating delivery of improvements to the quality of the application/service and keep it aligned with the business needs
• Monitoring agreed SLAs
• Managing delivery of projects and/or tasks in agreed timelines, budget and quality by utilizing various internal delivery teams in ABB, as well as external 3rd party suppliers
• Performing project management and administration tasks including building and maintaining project plans, reports, risk log, project repository, etc. and communicating status to key stakeholders
• Ensuring compliance with Information Systems project frameworks and processes

This position reports to
IT Service Management Team Leader
Qualifications for the role
Degree in Computer Science or related field
You are experienced in managing global IT applications and working with IT Service Management concepts
Ability to demonstrate independence, discipline, and work under time pressure
Have established skills in Agile methodologies
Have knowledge of MyService tool and Jira products
You are at ease communicating in English
Knowledge of SOX compliance is a plus

More about us We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

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