Senior Service Manager for IT Security Services
2 tygodni temu
Senior Service Manager for IT Security Services Miejsce pracy: Katowice Technologies we use Operating system Windows
Your responsibilities Managing H&S training documents including analysis&reporting
Support in performing H&S on site inspections
Managing first aid provision and other preventive activities in our offices
Managing refunds of glasses and contact lenses
Assistance with Health and Safety instructions/procedures
Assistance with post-accident proceedings
Participation in the organization of sports and well-being initiatives for employees and support in the organization of social campaigns
Our requirements have 3+ years proven experience in managing services and supporting Business Customers in international environment, preferably with IT scope,
have collaborative approach and can build partnership,
are comfortable in dealing with different stakeholders and can develop positive relationship,
have excellent composure and professionalism, even in difficult situations,
have strong analytical skills, excellent in planning and paying attention to details,
have fast adapting personality with a strong sense of taking responsibility, initiatives and working independently,
have excellent communication and presentation skills with ability to manage expectations,
have excellent problem-solving skills and ability to handle difficult situations with tact and diplomacy, try to overcome obstacles
have ability to cope with a rapidly changing environment,
are proficient in MS Office, especially Excel and Power Point.
English level - C1
Optional experience and knowledge of methodologies and standards such as: ITIL/ Agile/ Scrum/ COBIT/ Lean/ Six Sigma/ Prince2 Agile,
experience in services’ building and productization,
experience and understanding of IT security topics,
developed understanding of banking or finances,
knowledge of meetings facilitation techniques,
ability to influence, persuade and negotiate.
This is how we organize our work This is how we work agile
scrum
What we offer being first point of contact for Business Customers,
handling escalated Customer issues and complaints in a timely and professional manner,
ensuring services’ compliance with company guidelines,
monitor key performance indicators and metrics to track Customer service levels,
management of agreements and other related documentation, budgeting, planning. Providing timely and high quality information covering analyses, management reporting, monitoring of opportunities and risks,
building and productizing new services delivered to Business Customers,
cooperation with Business Customers and internal teams,
improving efficiency and quality of reporting and processes, seeking opportunities, addressing risks, proposing and driving required actions,
active participation in the development of controlling tools and process automation.
Benefits sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
integration events
coffee / tea
leisure zone
extra social benefits
Information about the squad: Our team integrates IT security services provided within ING Group globally. We are supporting and cooperating internally within our organization and with our Customers.
At ING Hubs Poland we follow the Agile approach, using flexible frameworks at our everyday work. We are innovative, we trust people we work with and our employees have a broad autonomy. Small teams are the core of our organization. Based on team cooperation squads work out the most flexible and effective way of working.
If you are a customer-focused individual with a passion for providing exceptional service, we would love to hear from you.
The role naming convention in the global ING job architecture will be “Change Expert IV”.
ING Hubs Poland W ING Hubs Poland - tak jak i w całej grupie ING - kierujemy się podejściem Agile do wykonywanych zadań. Jesteśmy innowacyjni i ufamy ludziom, z którymi współpracujemy. Risk Hub w Warszawie funkcjonuje jako część globalnego działu ryzyka - zlokalizowanego w Amsterdamie i Warszawie. Dział walidacji modeli sprawdza poprawność budowy modeli, analizuje ich jakość oraz weryfikuje zgodność z wewnętrznymi zasadami i regulacjami zewnętrznymi. Wspólnie z koleżankami i kolegami z Holandii jesteśmy odpowiedzialni za aktywny rozwój naszych metodologii, standardów, polityk oraz metod organizacji pracy.
Naszym celem i dostarczaną wartością jest stałe udoskonalanie stosowanych w ING modeli oraz uświadamianie innym jednostkom, jakie ograniczenia i słabości mają poszczególne modele. Jako ekspertka lub ekspert w dziedzinie walidacji modeli ryzyka kredytowego będziesz walidować najwyższej klasy modele stosowane do wyznaczania kapitału regulacyjnego (podejście IRB), odpisów na straty kredytowe (IFRS 9) oraz innowacyjnych modeli decyzyjnych dla portfeli kredytowych na całym świecie.
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