Network Support Engineer
1 tydzień temu
technologies-expected :
Splunk
SevOne
about-project :
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
As part of our fast-growing business we are looking for the Network Support Engineer to join the CTO Connectivity (CONN) Department and our global Team.
CONN provides the solutions and services that enable HSBC staff and systems to operate and communicate daily. The NSE role itself is focused on End User Support Administration. Support Engineer will manage IT services in line with agreed service levels 24/7 and 365 days a year. Recover IT systems, and services in accordance with agreed business/IT service levels in conjunction with technical support teams and in line with incident management processes. Provide second line support of HSBC CONN equipment and services, perform scheduled tasks, and support the implementation of changes using the banks systems management and operational tools. Liaise and coordinate with the internal support teams, vendors, internal customers, and line management to ensure continuous service delivery and appropriate escalation of incidents.
responsibilities :
Support the Incident Management team to identify root cause and facilitate service recovery.
Engage with users to resolve their incidents.
Monitor network performance and quickly restore network resilience.
Raise vendor RMAs and facilitate the recovery of failed network hardware.
Interact with third party vendors and other internal CONN teams.
Support business change activity.
Create, submit knowledge articles.
Identify and implement service and operational improvements.
requirements-expected :
Good technical aptitude.
Experience in Network troubleshooting in a NOC environment.
Willing to learn and support broad range of telecoms disciplines - such as voice, Data Centre, and virtualization.
Hands on experience on Switches, Load Balancers, Routers, Fire Walls at Data Centre level.
Day to day experience using tools such as Splunk, SevOne, Cascade & Thousand Eyes.
Solid understanding of routing protocols and understanding ITIL disciplines or ITIL qualified.
Interpersonal skills - demonstrate good judgement, assertiveness, effective communicator and able to work in a high-pressure environment and ability to identify and manage risk.
Respectful of different cultures, working with colleagues from across all the globe and excellent English language skills.
offered :
Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
In-office gym
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