2nd Line Support Engineer
3 tygodni temu
Optional, MongoDB
Operating system, Linux
About the project, We are seeking a 2nd Line Support Engineer who will provide application support to our customers.
You will collaborate with customers and internal teams to offer 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the quality of our knowledge base, and provide feedback to product teams., , , , Your primary focus will be on supporting the Unified Management Platform (UMP), which is a flagship product of AVSystem targeted at telecoms.
It enables automatic setup, upgrades, and monitoring of all client routers and other network devices.Your responsibilities, Manage customer issues related to the configuration and integration of the UMP application as the 2nd line of support,
- Ensure and maintain high satisfaction of our clients,
- Cooperate with customers via Jira Service Management / remote meetings to solve 1st line escalations requiring application logic reconfiguration to ensure customer business use-cases are fulfilled,
- Troubleshoot whether issues are located in our application or within surrounding systems, Cooperate with project management and product teams,
- Escalate and cooperate in finding solutions with 3rd line of support in product teams,
- Perform application reconfiguration delegated by project managers,
- Provide insightful feedback on missing tooling to project managers, development / site reliability engineering teams, Ensure high quality of our knowledge base,
- Prepare, test and document work-around procedures and customer specific procedures for execution in the 1st and 2nd line of support,
- Identify and improve the insufficient application documentation areas,
- Maintain project documentation and update it with changes introduced in the support period, Work in a single shift (CET, business working hours),
- After several months of onboarding, take extra-paid 24/7 on-call support duties to handle 1st line escalations for critical application-logic related issues incoming outside of regular office hours in Poland
3+ years of professional experience in similar positions, Fluency in English (B2, C1 nice to have), Good understanding of networking protocols, network principles and technologies inter-dependencies (application, OS, routers, IP, PKI, firewalls, API, LAN, WLAN, TCP/UDP, DNS, DHCP), Good Linux system administration level skills such as gathering logs, executing scripts, hands-on experience in Linux CLI tooling (ip, systemctl, curl, ssh, tcpdump, traceroute, ping, systemctl etc.)
, Very good troubleshooting skills and attention to details, You are Customer and Customer's goals oriented, You're able to work in context-switching situations, you are diligent and take responsibility to ensure progress on multiple issues at the same time, You're analytical, so over time you'll be able to solve harder problems on your own and give feedback on missing tools / documentation for recurring problemsOptional, Bachelor's degree in engineering, CCNA+ level network understanding, Understanding of complex multi-server architectures with load balancers, MongoDB, device management protocols, and REST API automation with external tools, Experience in IT monitoring software – admin or user
This is how we work, in house
Development opportunities we offer, development budget, intracompany training, mentoring, space for experimenting, substantive support from technological leaders, technical knowledge exchange within the company
AVSystem, At AVSystem we develop top class device management and IoT platforms for 100+ large companies worldwide.
With less than 200 specialists, we provide both superior technology and thought leadership for the standardization of LwM2M and other protocols.
This is how we work,-
End User Support Engineer
2 tygodni temu
Krakow, Polska Universal-Investment-Gesellschaft mit beschränkter Haftung Pełny etattechnologies-expected : Ms Intune SCCM responsibilities : Deliver and maintain applications based on Change Requests and Projects-Supporting and operating the internal software deployment and the necessary Microsoft Infrastructure (Intune, SCCM, UEV, APP-V, etc.) Creating and configuring operating system images, software packages and take over the planning...
-
Endpoint Technical Support Engineer
5 dni temu
Krakow, Polska Euroclear Pełny etattechnologies-expected : PowerShell MSI ECM SCCM technologies-optional : Nexthink Windows Hello AGILE ServiceNow about-project : About the team: Come and join the End User Endpoint team! We are the experts who design, implement and support of the endpoint infrastructure. We deploy and patch applications delivered to Workstations (Laptops, desktops, virtual...
-
Endpoint Technical Support Engineer
1 tydzień temu
Krakow, Polska Euroclear Pełny etatEndpoint Technical Support Engineer Miejsce pracy: Kraków Technologies we use Expected PowerShell MSI ECM SCCM Optional Nexthink Windows Hello AGILE ServiceNow Operating system Windows About the project About the team: Come and join the End User Endpoint team! We are the experts who design, implement and support of the endpoint infrastructure. We...
-
Network Support Engineer
2 tygodni temu
Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etattechnologies-expected : Splunk SevOne about-project : Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will...
-
End User Support Engineer
3 tygodni temu
Krakow, Polska Universal-Investment-Gesellschaft mit beschränkter Haftung Pełny etatExpected, Ms Intune, SCCMYour responsibilities, Deliver and maintain applications based on Change Requests and Projects-Supporting and operating the internal software deployment and the necessary Microsoft Infrastructure (Intune, SCCM, UEV, APP-V, etc.), Creating and configuring operating system images, software packages and take over the planning of...
-
Senior Integration Support Engineer
3 tygodni temu
Krakow, Polska Mindbox S.A. Pełny etatExpected, SQLOperating system, LinuxAbout the project, You will work closely together with a team located in Krakow and Düsseldorf, The team is responsible for everything from the requirements to the development to running it in production. If we build it, we own it, We offer a chance to learn and develop. You will be trained internally and externally to...
-
Product Support Engineer
5 dni temu
Krakow, Polska Maxima Europe Sp. z.o.o. Pełny etattechnologies-expected : PHP about-project : We are seeking a skilled Product Support Engineer to join our Client's remote team. Product Support Engineer is responsible for handling customer and partner-reported issues in accordance - but not exclusively - with our SLA. You will be the contact point for customers, receiving their inquiries, analyzing,...
-
Support Engineer
2 dni temu
Krakow, Polska Mindbox S.A. Pełny etattechnologies-expected : SQL Oracle PostgreSQL AppDynamics Grafana about-project : The Chronos programme aims to leverage BluePrism Robotics Process Automation (RPA), Hybrid intelligent automations developed in React/Java/.Net/Power Apps and Conversational AI Bots for the Wholesale Banking business to deliver solutions for use cases benefiting the Coverage...
-
Support Engineer
1 miesiąc temu
Krakow, Polska Qualtrics Pełny etatAt Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...
-
IT Support Engineer with German
1 tydzień temu
Krakow, Polska ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatIT Support Engineer with German Miejsce pracy: Kraków Technologies we use Expected Microsoft Azure Optional Active Directory Operating system Windows About the project Join our dynamic team in the modern Krakow office as an IT Support Engineer! Your responsibilities Explore a rewarding career as an IT Support Engineer with us! At the beginning of...
-
IT Support Engineer
3 tygodni temu
Krakow, Polska Hurra Communications Pełny etatOptional, LinuxOperating system, macOS, LinuxAbout the project, We are looking for a dedicated IT Support Engineer to oversee our IT infrastructure, specifically focusing on device management with Jamf, and the administration of Google Workspace, Atlassian tools and Active Directory. The successful candidate will be responsible for ensuring seamless...
-
IT Support Engineer with Italian
3 tygodni temu
Krakow, Polska ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatIT Support Engineer with Italian Miejsce pracy: Kraków Technologies we use Expected Microsoft AzureOperating system WindowsYour responsibilities Explore a rewarding career as an IT Support Engineer with usAt the beginning of our collaboration, we offer you training that will genuinely enhance your skills, making it an excellent start to your career path....
-
Azure Support Engineer with Spanish
1 tydzień temu
Krakow, Polska ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatAzure Support Engineer with Spanish Miejsce pracy: Kraków Technologies we use Expected Microsoft Azure Optional Active Directory SharePoint Operating system Windows About the project Join our dynamic team in the modern Krakow office as an Azure Support Engineer! Your responsibilities At the beginning of our collaboration, we offer you training that...
-
Browser Support Engineer
2 dni temu
Krakow, Polska LTIMindtree Pełny etatAbout Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology...
-
Azure Support Engineer with Italian
3 tygodni temu
Krakow, Polska ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatAzure Support Engineer with Italian Miejsce pracy: Kraków Technologies we use Expected Microsoft AzureActive DirectoryOperating system WindowsAbout the project Join our team as an Azure Support EngineerKickstart your journey with comprehensive training that hones your skills in Azure, Cloud, and Microsoft technologies.We offer a unique opportunity for...
-
Azure Support Engineer with Spanish
3 tygodni temu
Krakow, Polska ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatAzure Support Engineer with Spanish Miejsce pracy: Kraków Technologies we use Expected Microsoft AzureOptional Active DirectorySharePointOperating system WindowsAbout the project Join our dynamic team in the modern Krakow office as an Azure Support EngineerYour responsibilities At the beginning of our collaboration, we offer you training that will genuinely...
-
Software Support Engineer II
2 dni temu
Krakow, Polska Qualtrics Pełny etatAt Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...
-
Junior System Engineer
2 tygodni temu
Krakow, Polska Backbase Pełny etatJoin the banking revolution! As a Junior System Engineer in our Backbase-as-a-Service support team, you will be responsible for providing technical assistance and support to customers, ensuring the seamless operation of our SaaS products. This role involves troubleshooting, ticket resolution and effective communication with clients to enhance their overall...
-
IT Support Engineer with Italian
3 tygodni temu
Krakow, Polska ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etattechnologies-expected :Microsoft Azureresponsibilities :Explore a rewarding career as an IT Support Engineer with usAt the beginning of our collaboration, we offer you training that will genuinely enhance your skills, making it an excellent start to your career path. The training focuses on areas such as Azure, Cloud, and Networking.Your task will be to...
-
Azure Support Engineer with Italian
3 tygodni temu
Krakow, Polska ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etattechnologies-expected :Microsoft AzureActive Directoryabout-project :Join our team as an Azure Support EngineerKickstart your journey with comprehensive training that hones your skills in Azure, Cloud, and Microsoft technologies.We offer a unique opportunity for stable employment in a global company with attractive conditionsresponsibilities :Your task will...
