Endpoint Technical Support Engineer

1 tydzień temu

Krakow, Polska Euroclear Pełny etat

Endpoint Technical Support Engineer Miejsce pracy: Kraków Technologies we use Expected PowerShell
MSI
ECM
SCCM
Optional Nexthink
Windows Hello
AGILE
ServiceNow
Operating system Windows
About the project About the team:
Come and join the End User Endpoint team We are the experts who design, implement and support of the endpoint infrastructure. We deploy and patch applications delivered to Workstations (Laptops, desktops, virtual machines) and keeping the underlying infrastructure up to date. The team delivers second and third-line support to end-users and the onsite support teams across all entities. All to deliver a great experience to Euroclear's engineers

About the role:
As Support Engineer your mission is provide our employees with reliable, secure and fast end-user devices to reach their full potential. You seamlessly support them in the provisioning of a great end-user experience with their devices by pushing and updating software to their devices, fixing bugs and keeping a keen eye on device security.
Your responsibilities Incident, request, problem management (2nd and 3rd line support) and project tasks
Provide application support for our internal client base
Deploy applications, debug and solve related problems on physical and virtual workstations, and endpoint infrastructure
Manage patching for applications and operating systems on these platforms
Report on application deployment progress and security baseline compliancy
Create and modify standard operating procedures and actively contribute to continuously improve operational processes
Our requirements 2-3 years of experience or equivalent in supporting a Windows end-user through ECM/SCCM and including application delivery (Laptops, VDIs, SCCM, debugging, analytical skills)
IT security principles and overall understanding of IT service management
Networks and firewalls knowledge
ECM/SCCM experience
Basic scripting skills with PowerShell, MSI or other
Experience with Win10/11 (OS / upgrade / ...)
Problem-solving and debugging skills for application issues (MSI technology, read and understand installation log files, …)
Eager to spot and seize opportunities for simplification and automation
Customer focused mentality with good communication skills both written and verbally
Proactive and you communicate transparently
You are a great teammate and strongly believe that being part of a team is a strength
Fluent in English
Optional Experience with third parties for workstation (SCOM / SCUP /TPM / Bios management / …)
Experience with Nexthink
Experience with Windows Hello
Experience with AGILE methodology
Experience in using ServiceNow
What we offer Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
Practice your talents in a highly professional international environment.
Join a learning and development environment with an emphasis on knowledge sharing and training.
Competitive salary and comprehensive benefits.
Benefits private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
parking space for employees
employee referral program
charity initiatives
New ways of working Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.
Great Place to Work for All We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.
ABOUT THE TEAM Group Technology Services (GTS) plans, builds and runs the global infrastructure of Euroclear, and is additionally responsible for the IT service management to the operating entities of the various Group markets. Group Technology Services operates its IT systems and IT services in such a way that, at an appropriate and benchmarked cost level, it can deliver the agreed levels of service to support the requirements of the business processes, for both normal operations and during disaster recovery.
Euroclear Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

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