Product Support Engineer
3 dni temu
technologies-expected :
PHP
about-project :
We are seeking a skilled Product Support Engineer to join our Client's remote team.
Product Support Engineer is responsible for handling customer and partner-reported issues in accordance - but not exclusively - with our SLA. You will be the contact point for customers, receiving their inquiries, analyzing, and reproducing issues, passing them on further, and maintaining contact with the customer along the way. As an engineer, this position will partner with the Product Support Team Leader to deliver exceptional support to our customers and partners. You will also work on in-house Product Experience department projects aimed at providing a better support experience for customers, partners and our employees.
Maxima Consulting is an IT consulting company founded in 1993 in Boston. Our technology experts across North America, Europe, Asia, and Australia help organizations of all shapes and sizes in their digital transformation efforts. We provide effective and dependable solutions to the IT infrastructure, software development, quality assurance, maintenance & support, and cybersecurity challenges, as well as a broad scope of additional services.
responsibilities :
Taking ownership of issues reported by customers and partners
Reproducing, troubleshooting, and diagnosing problems
Solving customer issues or escalating them as needed
Interfacing between customer and other teams
Supporting customer in applying required fixes
Collaborating with the team on in-house project
requirements-expected :
Bachelor’s degree in Computer Science or related field or equivalent experience
Minimum of 5 years’ practical experience in the development of commercial-grade web-based software applications using PHP
Know-how of long-term project work, including familiarity with development and release processes and workflows
Hands-on experience with programming and scripting languages such as HTML5, CSS, JavaScript, Bash
Practical use of OOP, SOLID programming principles
Firm grasp of source code management (Git and GitHub, including making pull requests and patching with git or diff)
Expertise in working with different operating systems (Windows, Linux, Mac OS X) and containerization (Docker)
Familiarity with testing tools (Selenium, Behat, WebDriver, XDebug, PHPUnit)
Deep competence in profiling and troubleshooting (Firebug, Web Inspector; preferably also Blackfire.io)
Comprehensive understanding of PHP frameworks (Symfony)
Able to work with cutting edge technology and assimilate information rapidly
Strong problem-solving and communication skills
Strong analytical skills to investigate and resolve customer support tickets
Well-developed interpersonal and communication skills
Customer-first mindset
Focus on quality while working under time pressure
Ease of working in an international environment
Very good command of English (spoken and written)
Proactive, self-disciplined, and highly motivated with well-organized work style
Willingness to travel, participation in conferences and company events
offered :
Multisport
Luxmed
Creativity tax
Possibility to take a part in IT conferences
Training budget
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