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Product Support Specialist with Italian and English
2 tygodni temu
about-project :
As a Product Support Specialist, you will be responsible for autonomously handling customer queries, end-to-end order management, maintenance and collaborating with different department. As an individual contributor, you will be working for Italian speaking customers.
responsibilities :
Managing Order efficiently for faster fulfillment
Answering customers queries relater to order or general enquiries over the phone call
Managing mailbox efficiently to ensure response to customers within SLA
Providing support to Department/Team’s Leader in ensuring operational efficiency
Building partnerships with process owners within and external to the European Customer & Sales Support Department so that business initiatives are aligned, solutions are optimized and implementation achieves desired outcomes
Preparing and delivering reports, recommendations or alternatives for improving processes
Providing regular updates of progress to process owners/Customers to ensure an ongoing partnership
Keeping up to date standard operating procedures documentation for CSS operations
Adheres to and follows Client policies and procedures and applies function related SOX requirements and use tools such as Agile and Oracle
requirements-expected :
Italian+ English language fluency
Bachelor's degree
Experience in Customer Service/ Product Support
Demonstrates excellent judgment and decision making skills
Strong verbal communication and listening skills
Demonstrated time management and priority setting skills
Ability to simultaneously handle multiple priorities
Proactively approaches responsibilities
offered :
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
Life insurance
Benefit platform
Courses & clear career path in a growing multinational organization
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
remote work opportunities
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