Technical Support Agent with Italian

3 tygodni temu


Krakow, Polska HCL Poland Pełny etat

Technical Support Agent with Italian

Miejsce pracy: Kraków Technologies we use: Operating system Windows

Your Responsibilities Tasks:

  • Perform support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
  • Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps

Daily Activities:

  • Provide hardware/software/network problem diagnosis/resolution via telephone for customers' end users
  • Route problems to internal support group
  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
  • Administer and provide User Access in various systems
  • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Our Requirements Soft Skills:

  • Excellent communication and conversation skills (both verbal and written)
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to acquire new information quickly and the willingness to do so at all times
  • Willingness to embrace the 24/7 work environment

Technical Requirements:

  • Understanding of the IT environment and readiness to learn new processes and technologies
  • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
  • ITIL knowledge would be an asset

Language Requirements:

  • Language Proficiency Minimum (B2) Additional language proficiency in English (B2) is a must

What We Offer:

  • Life insurance
  • Private healthcare
  • MultiSport Card
  • Clear career path in a growing multinational organization
  • Benefits sharing the costs of sports activities, private medical care, life insurance

Recruitment Stages:

  • Application
  • Shortlisting
  • Technical & HR Interview
  • Offer Rollout

At HCL, we don't just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees.

As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

Please use the sentence below:

I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). I hereby give consent for my personal data included in the application to be processed by HCL Poland Sp. z o. o. for the purposes of future recruitment processes.



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