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Technical Support Specialist with German
1 miesiąc temu
Becoming a Customer Service Agent with German at Capita:
As a Customer Service Agent at Capita you will be joining a team of dedicated individuals supporting our Telecoms clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.
What you’ll be doing:
Supporting customer through different channels (inbound calls and messages)
Analysing and solving customer’s’ queries
Sharing information on administrative and technical requests (products, invoices, etc.)
Making changes to the system
Forwarding faults or calls to other departments.
Upselling and promoting products.
Skills you need to succeed:
German at C1 level or above
English at B1/B2 lvl would be an asset.
Customer oriented attitude
Excellent organizational and communication skills
Good knowledge of MS Office
Willingness to work in shifts: 5 days a week, 40 hours (7am-10pm, Monday-Sunday)
Willingness to work on the basis of a mandate contract for a period of two weeks. The next contract is an employment contract for an indefinite period.
What’s in it for you:
Performance bonus up to 2000 PLN / month
Relocation bonus 3000 PLN
Employee Assistance Program for employees and their families (psychological support)
An extra day off for voluntary activities close to your heart
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Opportunity to become one of the Internal Trainers
Career path framework
A multinational environment with strong ties to Swiss business culture
LuxMed medical healthcare and Generali group insurance
Multisport Plus / Classic or MultiKafeteria benefit systems
A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
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