IT Customer Support Agent with German

7 dni temu

Krakow, Polska Lufthansa Global Business Services sp. z o.o. Pełny etat

IT Customer Support Agent with German Miejsce pracy: Kraków Your responsibilities As an IT Customer Support Agent, you will be solely focused on supporting internal users regarding technical queries related to a specific system or application. You will be on the frontline, answering technical questions and delivering problem solutions through various channels (phone, emails, tracking tool), granting accesses, fulfilling service requests, navigating users through the system functionalities, and distributing request to other departments involved in the process.

✈️ Maintaining a positive, empathetic, and professional attitude toward customers
✈️ Being a competent support regarding procurement domain
✈️ Ensuring customer satisfaction and providing professional customer support in English (B2) and German (C1)
✈️ Communicating and building a good relationship with team and our customers
✈️ Acknowledge and resolving customer requests
✈️ Fulfilling requests with accuracy and attention to details
✈️ Maintaining process database and documentation
✈️ Cooperating with colleagues from the team and other departments to provide the best service
✈️ Working with Product Manager responsible for respective system to better understand the technical background
✈️ Taking part in building strong IT 1st level support for entire Lufthansa Group
✈️ Troubleshooting problems related to system and applications, Data related issues, mapping specific issues
Our requirements To get there, you'll need a deep understanding of the customer's concerns, pain points, and desires. The team will rely on you for your dedication to details, customer centricity and openness to learn.

Qualifications:
✈️ Excellent communication (German C1 and English B2) skills in intercultural environment
✈️ Master/Bachelor degree
✈️ Previous customer service experience
✈️ Previous corporate experience
✈️ High level understanding of technical aspects
✈️ Knowledge related to domain (Procurement)

Soft skills:
✈️ Diligent, independent and systematic approach to work
✈️ Problem solving orientation
✈️ Strong time management and organizational skills
✈️ Analytical and conceptual mindset
✈️ Willingness to expand knowledge and self-development
✈️ Team player
✈️ Customer orientation
✈️ High precision, dedication to deliver the objectives on time
✈️ Pro-activeness, improvements driver
✈️ Willingness to participate in projects
What we offer New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
Hybrid working model & task based working system
Possibility to fulfil a dream about far journeys with attractive travel benefits
Access to LinkedIn Learning online courses, access to online platform with language courses and possibility to take part in trainings prepared by our amazing training team
Continuous improvement environment
Supportive & friendly working atmosphere - we work towards a joint success
Package of benefits like: private medical care, Multisport Card, pre-paid cards and more
Employee referral program, integration events and charity initiatives
Benefits sharing the costs of sports activities
private medical care
life insurance
flexible working time
corporate products and services at discounted prices
integration events
no dress code
coffee / tea
parking space for employees
leisure zone
extra social benefits
pre-paid cards
sharing the costs of tickets to the movies, theater
employee referral program
charity initiatives
flight privileges
Santa events for children
lockers for cyclists / sportsmen
relocation package
have a shower
Recruitment stages CV analysis
Phone screening
German language verification
Interview
About us Develop your career at Lufthansa Group Business Services and help us drive excellent IT customer support for our business partners. LGBS is a vital part of Lufthansa Group that supports internal and external customers in several areas. We are spread around several locations around the world, we gather over 50 nationalities and speak 30 languages. Join us to design the future of Lufthansa Group together.

We are looking for a new member for the IT Customer Support team responsible for first-level support of procurement tool.

Our Team is diverse not only in topics we handle, but locations as well, therefore you should be open to remote collaboration with colleagues.

We are a Team focused on IT development and Customer Support, passionate about problem-solving and enjoy talking to our clients.

✈️ We would love to welcome you on board ✈️
Lufthansa Global Business Services sp. z o.o. We support the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.
Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

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