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IT Support Consultant with German and Dutch/Czech
3 tygodni temu
responsibilities :
Deliver high quality service and support to customers via inbound/outbound calls or emails for a suite of applications and services.
Tracing and solving software and hardware issues using remote tools.
Track and escalate existing support tickets and ensure timely follow up and customer satisfaction.
Stay current with product details, product updates and new product releases.
requirements-expected :
Customer Service driven with multi-tasking capabilities.
Excellent teamwork and communication skills.
Proper phone etiquette and effective listening skills.
Strong troubleshooting ability and problem resolution skills.
Customer support / IT helpdesk experience appreciated.
Very good knowledge of spoken and written German.
Good knowledge of English.
Good knowledge of Dutch will be an advantage.
Ability to prioritise, classify and document tickets.
Good knowledge of Dutch or Czech will be an advantage.
offered :
Reliable employment at one of the largest German IT Service Providers.
Opportunity to gather IT experience.
Open and cooperative corporate culture and a trusting working atmosphere.
Flat hierarchies and short decision paths.
Individual training opportunities and interesting technical challenges.
Flexible working hours for reconciling work and private life.
Attractive and modern working environment including mobile office capabilities.
Social benefits.
benefits :
private medical care
sharing the costs of foreign language classes
remote work opportunities
flexible working time
fruits
integration events
no dress code
coffee / tea
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