Technical Support Agent with German

1 miesiąc temu


Krakow, Polska HCLTech Pełny etat

Tasks:
As a Technical Support Agent with HCL Technologies , you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.
Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities:
Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
Route problems to internal support group
Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
Administer and provide User Access in various systems
Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills:
Excellent communication and conversation skills (both verbal and written)
Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
Ability to acquire new information quickly and the willingness to do so at all times

Requirements:
Understanding of the IT environment and readiness to learn new processes and technologies
Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
ITIL knowledge would be an asset

Language Requirements:
Good Language Proficiency in English (B2) and German at a minimum B2+ level
We also hire with: FRENCH, ARABIC, BULGARIAN, CZECH, DANISH, DUTCH, GERMAN, HUNGARIAN, GREEK, HEBREW, ITALIAN, SWEDISH, POLISH, PORTUGUESE - BRAZILIAN, PORTUGUESE - PORTUGAL, ROMANIAN, RUSSIAN, SLOVAK, SPANISH, TURKISH, SLOVENIAN, CROATIAN, SERBIAN, UKRAINIAN, SERBIAN, etc

BENEFIT package:
Life insurance
Private medical care - LUX MED
MultiSport Card
Subsidy for glasses
Subsidy to language courses
End-of-year and holiday bonuses
Clear career path in a growing multinational organization



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