Customer Service Specialist with German

3 tygodni temu

Krakow, Polska Cyclad Pełny etat
Customer Service Specialist with German Miejsce pracy: Kraków Your responsibilities Managing ongoing queries from German-speaking customers (phone calls, emails and web channels)
Advising customers on travel products
Supporting customer with the reservation and adjustment of flight bookings
Recommending products and helping customer using the official website
Ensuring the high level of customer satisfaction
Providing after sales support
Cooperating with other team members
Our requirements Very good knowledge of German & English (at least B2 level)
High communication skills and customer-focus attitude
Ability to work in team and individually
Willingness to develop
What we offer Full-time job agreement based on employment contract
Discounts on the company's products
Discounts on tickets of various lines for yourself and your family
My Benefit platform
Private medical care
Life insurance
Additional bonuses
Sharing the commuting costs
Co-financing of sport activities
Integration events
Trainings and development opportunities
Benefits sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
flexible working time
integration events
Our customer is the leader in providing modern business solutions.

We're looking for candidates who are fluent in German and would like to take first steps in Customer Service area You will be responsible for managing requests for German-speaking clients and maintaining strong relationships with them.


Project information:
Industry: Travel

Type of project:
Customer Service

Location:
Kraków; hybrid work model

Working hours:
Mon-Fr (8 hours per day - standard business hours)

Languages:
German & English

Type of employment:
long-term contract of employment
Salary range: 7100 PLN gross + additional bonuses for languages

Cyclad In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future.

Please enclose the following statement in your application:I hereby give consent for my personal data contained in the submitted application documents to be processed by Cyclad sp.

z o.o., ul. Chłodna 48/1, Warszawa, including my image, in relation to my participation in the recruitment process. I acknowledge that the above consent may be withdrawn at any time.

If you are interested in participating in future recruitment processes, please enclose the following statement in your application:I hereby give consent for my personal data contained in the submitted application documents to be processed by Cyclad Sp.

z o.o., Cyclad sp. z o.o., ul. Chłodna 48/1, Warszawa, including my image, in relation to my participation in future recruitment processes. I acknowledge that the above consent may be withdrawn at any time.
The Personal Data Controller is Cyclad Sp. z o.o., ul.

Chłodna 48/1, Warszawa, e-mail: , contact with the Data Protection Officer is available via e-mail: Personal data collected through job applications (CV) within the scope provided for in labor regulations shall be processed in order to allow performance of the ongoing recruitment pursuant to Art.

6(1)(a) of Regulation (EU) no.

2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (further referred to as GDPR).

In case of giving consent to processing of data for future recruitment processes – personal data shall be processed under theconsent, pursuant to Art.

6(1)(a) of the GDPR. If the Application form contains data referred to in Art.

9(1) of the GDPR, it shall be necessary to have the candidates consent for the processing of such data (Art.

9(2)(a) of the GDPR). The consent can be revoked at any time.

Withdrawal of the consent shall not affectthe lawfulness of the processing that had been performed under the consent prior to its withdrawal.


Personal data provided by the candidate related to:

  • participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,
  • participation in future recruitment processes will be stored until the candidate's consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate's data.

Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes.

After the employee's consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted.

Submission of the candidate's personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary.

No submission of personal data within the required scope or objection to the processing ofsuch data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company.

The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it waswithdrawn.

The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.

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