ITSM Platform Specialist

1 miesiąc temu

Krakow, Polska CONSTANTIA FLEXIBLES POLAND HOLDING SP Z O O Pełny etat

ITSM Platform Specialist Miejsce pracy: Kraków Technologies we use Operating system Windows
About the project Through a combination of technical expertise, process design skills, and a commitment to delivering high-quality IT services provide oversight of the ITSM platform and processes to ensure optimal performance and return on investment.
Your responsibilities Manage the day-to-day operations of the ITSM platform.
Assist with defining and analysing ITSM performance metrics and key performance indicators (KPIs) to identify trends and areas requiring attention.
Perform routine maintenance, troubleshooting, and support tasks.
Collaborate with IT and Business units to tailor the ITSM platform to meet organizational needs.
Develop and implement system integrations and process automation.
Create and maintain documentation on processes, policies, and configuration.
Conduct training sessions and workshops for end-users.
Stay current with the latest ITSM platform features and updates.
Our requirements University degree in a IT or similiar area.
Minimum 3 years' experience in IT service management, with a focus on Enterprise ITSM platform/tool administration and enhancement.
Demonstrable knowledge/certification on Enterprise ITSM Platforms.
Demonstrated project management skills
Certification in ITIL or ITSM is highly recommended.
Excellent analytical and problem-solving skills.
Effective communication and interpersonal abilities.
Ability to work collaboratively in a cross-functional team environment.
This is how we organize our work This is how we work in house
What we offer Chance to grow in a dynamic and international environment.
Friendly work atmosphere in a large and stable company with a global reach.
A role that has a real impact on business outcomes.
Long-term stable employment.
Strong team-oriented culture.
Wellbeing HUB.
Attractive benefit package.
Benefits sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
employee referral program
charity initiatives
extra leave
German language course
Personal pension found (PPE)
Tavel insurance package
Annual bonus
Wellbeing HUB
CONSTANTIA FLEXIBLES POLAND HOLDING SP Z O O This goes out to everyone, who wants to challenge the status quo. To people, who want their share in creating tomorrow’s world. And to those, who want to make it a better one. We are Constantia Flexibles – one of the world’s leading producers of flexible packaging for the consumer and pharmaceutical industries. If you are as passionate about developing sustainable solutions as we are, then this is your invitation to unwrap your talent – and to shape the world with us.

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