Application Support Specialist

4 tygodni temu


Żwirki i Wigury C Warszawa, Polska Schenker Technology Center Warsaw Pełny etat

Responsibilities:

  • Maintains application support processes and checks that all requests for support are dealt with procedures 
  • Uses application management software and tools to investigate issues, collect performance statistics and create reports 
  • Prioritizes and diagnoses incidents according to agreed procedures 
  • Investigates causes of incidents and seeks resolution 
  • Escalates unresolved incidents 
  • Initiates and monitors actions to investigate and resolve problems 
  • Determines problem fixes/remedies 
  • Assists with the implementation of agreed remedies and preventative measures 
  • Carries out agreed applications maintenance tasks 
  • "Go Live" support after introduction of new solutions 
  • Support the processing of service requests 
  • Initiates and monitors actions to investigate and resolve problems.

Qualifications:

  • Customer service experience.
  • Committed to quality, persistent with energy and focus, as well as the ability to conform to shifting priorities, demands and timelines promptly and efficiently. 
  • Quick learner with the ability to understand, and deal with complexity, quickly and accurately resolving any issues found. 
  • A good team member, able to work on own initiative but deliver in a team. 
  • English language skills essential

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