Monitoring Tools Specialist
1 dzień temu
Tasks:
- Ensure successful installation, integration, and deployment of monitoring tools applications and solutions in various production and non-production environments.
- Identify opportunities for streamlining processes through automation.
- Prepare and maintain technical documentation to assist with the operation, maintenance, and development of monitoring tools.
- Analyze reported incidents and problems for applications, assess patterns, make recommendations, and implement monitoring solutions.
- Install monitoring tools applications, work with infrastructure teams, and report application metrics to prevent problems and improve IT effectiveness.
- Create and execute application and system test procedures after tools implementation.
- Identify critical business transactions and implement tools to manage alerts and responses.
- Manage and ensure security remediation implementation for all findings. Lead problem management and resolution.
- Provide instrumentation for proactive diagnostic insight into the health of applications.
- Take end-to-end ownership of managing the tools application, ensuring on-time updates, hotfixes, and upgrades. Stay up-to-date with new features and versions of the tools.
- Build custom monitors to support new requirements. Service maintenance employing ITIL principles.
- Provide knowledge transfer to team members and IT teams on monitoring systems. Ensure and maintain HLD, LLD, and SOP across all technology and tools support.
- Contribute to our long-term vision and strategy for our engineering processes. Participate in the interview process for new engineers.
- Work with application and system owners to clarify monitoring requirements and business needs. Provide solution demonstrations.
- Collaborate with teams throughout IT to ensure proper use of the monitoring system. Identify and create methods of solving complex monitoring issues.
- Provide continuous suggestions for improved alert configuration and operational processes in relation to monitoring. Continually learn, share knowledge, and push industry best practices.
- Serve as an escalation point or resource to system administrators for monitoring issues.
Requirements:
- Over 6-7 years of experience in installation, maintenance, and working knowledge of Infra & application monitoring tools such as Solarwinds, OpsRamp, Dynatrace, New Relic, Prometheus & Grafana, ServiceNow ITOM, and equivalent.
- Working knowledge of holistic monitoring of applications with drill-down on the platform layer (infra, data, middleware, apps, etc.).
- 2 or more years of experience writing code (including Python, Shell Script, PowerShell; databases like MSSQL/Oracle). Basic understanding of modern software development methodologies (Object).
- Basic knowledge of server, cloud, virtualization, database, network, and containers administration.
- Good verbal and written communication skills (English).
- Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
Offer:
- 100% remote work
- MultiSport Plus
- Group insurance
- Medicover Premium
- e-learning platform
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