Infrastructure Monitoring Specialist
4 dni temu
As a highly skilled Technical Support Engineer, you will play a vital role in our support team at All The Hires. Our company specializes in open-source monitoring and observability solutions, and we are looking for someone with a strong background in monitoring, observability, databases, or infrastructure monitoring.
The ideal candidate will have experience providing Tier 2/3/4 technical support and be proficient in troubleshooting software, infrastructure, or database-related issues. A basic understanding of coding or scripting is also required, with Go experience being a plus.
You will collaborate with engineering, customer success, and solutions teams to improve support processes and maintain and improve the knowledge base for better self-service support. Additionally, you will take ownership of customer issues in a fully remote, autonomous work environment.
We are looking for someone with excellent communication skills who can explain technical concepts clearly. If you have hands-on experience with Kubernetes (K8s), Docker, and Linux, as well as familiarity with open-source technologies and community engagement, that's a big plus
Key Responsibilities:- Respond to customer inquiries via email, chat, and forums.
- Troubleshoot and resolve technical issues for enterprise and open-source users.
- Collaborate with engineering, customer success, and solutions teams to improve support processes.
- Maintain and improve the knowledge base for better self-service support.
- Take ownership of customer issues in a fully remote, autonomous work environment.
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IT Infrastructure Specialist
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Infrastructure Systems Specialist
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Cloud Infrastructure Specialist
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Cloud Infrastructure Specialist
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Senior Network Infrastructure Specialist
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IT Infrastructure Specialist
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