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Customer Care Specialist with German
4 tygodni temu
Your responsibilities
- Serve as the first point of contact via phone, email, and ticketing
- Support both internal and external customers across all channels
- Provide timely and professional responses to customer inquiries
- Supporting stores in their periodic tasks (e.g., with inventory)
- Resolve non-standard customer service issues
- Offer back-office support to other departments
- Coordinate solutions across departments
- Collaborate with internal and external partners
Our requirements
- Proficiency in German (minimum C1) and English (minimum B2)
- Willingness to learn and develop new skills
- Basic computer literacy
- Ability to work effectively in a fast-paced environment
- Flexibility to work in shifts, including 8-hour shifts and occasional Saturdays (1–2 times per month)
- Availability for remote or hybrid work from our office in Warsaw
What we offer
- Growth and Development: We offer a structured internal training program covering language courses, soft and hard skills, and a clear career path within the team
- Multisport Card & Private Healthcare (Luxmed): For employees with an employment contract, we provide access to a Multisport card and private medical care to support your health and wellbeing
- Employee Referral Program: We appreciate your involvement in helping us grow the team and reward successful referrals
- Flexibility: We do our best to adapt your schedule to your personal needs and commitments, offering flexibility in work planning
- Start-Up Atmosphere: Enjoy a dynamic work culture with regular team-building activities and a friendly, inclusive environment
