IS Implementation Manager

1 dzień temu

Cracow, Polska ABB Pełny etat

IS Implementation Manager (Support Process Specialist)

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.

This is a position with grade

13

This position reports to

MO IS M&S Domain Lead

Your role and responsibilities

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

We are seeking a highly skilled and motivated IS Implementation Manager to join our team. The primary responsibility of this role is to support the MO Business Area in adopting its new online sales platform, ABB Shop. The IS Implementation Manager will work closely with local country units to implement and integrate the supporting components: Order Management System (OMS) and Configure, Quote, Price (CQP) system.

The work model for the role is: #Li-hybrid

Key Responsibilities:
• Project Management: Lead and manage the implementation projects for ABB Shop, OMS, and CQP across various local country units, ensuring timely and successful deployment.
• Stakeholder Engagement: Collaborate with key stakeholders, including business leaders, IT teams, and external vendors, to gather requirements, define project scope, and establish implementation timelines.
• Technical Support: Provide technical guidance and support to local country units during the implementation process, addressing any issues or challenges that arise.
• Training and Development: Develop and deliver training programs for end-users to ensure they are proficient in using ABB Shop, OMS, and CQP systems.
• Change Management: Facilitate change management activities to ensure smooth adoption of new systems and processes, including communication plans, user support, and feedback mechanisms.
• Quality Assurance: Conduct thorough testing and quality assurance checks to ensure the systems meet business requirements and function as expected.
• Documentation: Maintain comprehensive documentation of implementation processes, configurations, and user guides for future reference and support.
• Continuous Improvement: Identify opportunities for process improvements and system enhancements to optimize the performance and usability of ABB Shop, OMS, and CQP.

This position reports to: IS Domain Delivery Manager for Marketing ＆ Sales

Grade: 13

Qualifications for the role

- Education: Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field.
- Experience: Minimum of 5 years of experience in IT project management, system implementation, or a similar role, preferably within a sales or e-commerce environment.
- Technical Skills: Strong understanding of online sales platforms, order management systems, and configure, quote, price systems. Previous experience with project management tools and methodologies.
- Communication: Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical stakeholders.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues.
- Leadership: Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
- Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

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