IS Operations Manager

1 dzień temu

Cracow, Polska ABB Pełny etat

IS Operations Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.

This position reports to

IS Operations Lead

Your role and responsibilities

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.

The work model for the role is: #Li-hybrid

This role is contributing to the Electrification Business Area – Distribution Solutions Division.

You will be mainly accountable for:
• Ensuring that application meets business objectives and fulfill end-user requirements
• Being accountable for the resolution of issues which have or might have a major impact on the relevant IS application
• Supporting team in case of problems as well as delegating tasks and assigning priorities
• Building strong relationship with business representatives and support teams
• Making sure that existing knowledge storage is up to date
• Defining and coordinating delivery of improvements to the quality of the application/service and keep it aligned with the business needs
• Monitoring agreed SLAs
• Managing delivery of projects and/or tasks in agreed timelines, budget and quality by utilizing various internal delivery teams in ABB, as well as external 3rd party suppliers
• Performing project management and administration tasks including building and maintaining project plans, reports, risk log, project repository, etc. and communicating status to key stakeholders
• Ensuring compliance with Information Systems project frameworks and processes

Our team dynamics:
You will join a dynamic, high performing and collaborative team, where you will be able to thrive.

This position reports to:
IS Operations Lead

Qualifications for the role

- Degree in Computer Science or related field
- You are experienced in managing global IT applications and working with IT Service Management concepts
- Ability to demonstrate independence, discipline, and work under time pressure
- Have established skills in both Waterfall & Agile methodologies
- Have knowledge of MyService and Azure DevOps tools
- You are at ease communicating in English

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

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