Helpdesk Administrator Internship with Swedish

2 tygodni temu

Gdańsk, Pomerania, Polska WIPRO IT SERVICES POLAND Sp. z o.o. Pełny etat
about-project :

- The Helpdesk Internship is a great opportunity for students of last year's studies interested in developing in the field of technical support. If you know one of the languages: German, French, Swedish or Dutch and want to gain experience in the field of technical support, we cordially invite you to apply and join our team

responsibilities :

- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in Swedish and English.
- Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation.
- Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable).

requirements-expected :

- Fluent communication and writing skills in English and Swedish.
- Student of last year of studies.
- Education in the IT field is preferable but not a must.
- Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines.
- Flexibility within work in shifts as per business requirement.

offered :

- Paid, several-month internship program - min. 3 months, 3-5 days a week, with flexible working hours and a possibility to work hybrid from our Gdansk office.
- A chance for long-term cooperation - there is an intention to offer you a full-time job.
- The opportunity to gain skills, knowledge and experience while working in international teams.
- Career development - based on a culture of feedback and constant support from a mentor, a clear path of development from the first day of work and Buddy's help in a new workplace.

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