Tier 3 Support Engineer

2 tygodni temu

Warszawa, Mazovia, Polska SQUARE ONE RESOURCES sp. z o.o. Pełny etat
technologies-expected :

- Oracle
- Snowflake Data Cloud
- PostgreSQL
- Databricks
- Hadoop
- Apache Spark
- Azure
- Google Cloud Platform
- AWS
- Docker
- Kubernetes
- Java
- Python

about-project :

- As a Tier 3 Support Engineer, you will be responsible for resolving complex technical issues escalated from Tier 1 and Tier 2 support teams.
- You will work closely with customers, software developers, and other technical support engineers to provide timely and effective solutions to issues related to our products and services.
- You will also be responsible for troubleshooting, analyzing, and resolving software and platform issues, as well as identifying root causes and providing recommendations for long-term solutions.
- Our product delivers data-centric security and compliance with data-flow discovery, real-time monitoring, behaviour analytics, and protection across web and enterprise applications (on-prem and on-cloud) and big data environments.

responsibilities :

- Provide Tier 3 technical support for customers and internal teams
- Experience with Database Platforms (such as Oracle, Snowflake, Postgres), BigData Platforms (such as Databricks, Hadoop, Spark)
- Troubleshoot and resolve complex technical issues related to software and systems
- Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
- Collaborate with software developers and other technical support engineers to resolve issues and provide solutions
- Analyze system logs and diagnostic data to identify and diagnose issues
- Reproduce Issues identified at the customer's site in order to identify the root cause
- Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides
- Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support

requirements-expected :

- Bachelor's degree in Computer Science, Electrical Engineering, or a related field
- Experience in Tier 3 technical support or a related field
- Strong analytical and problem-solving skills
- Excellent English written and verbal communication skills
- Experience with troubleshooting complex software and system issues
- Experience with Cloud environments (Azure, GCP, AWS), and Docker/Kubernetes
- Familiarity with programming languages such as Java, Python
- Knowledge of operating systems, databases, and networking protocols
- Ability to work independently and in a team environment
- Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements

benefits :

- remote work opportunities

  • Tier 3 Support Engineer

    3 godzin temu

    Warszawa, Mazovia, Polska Square One Resources Sp. z o.o. Pełny etat

    As a Tier 3 Support Engineer, you will be responsible for resolving complex technical issues escalated from Tier 1 and Tier 2 support teams. You will work closely with customers, software developers, and other technical support engineers to provide timely and effective solutions to issues related to our products and services. You will also be responsible for...

  • Enterprise Support Engineer

    1 tydzień temu

    Warszawa, Mazovia, Polska All The Hires Pełny etat

    About the RoleWe are seeking an experienced Technical Support Engineer to join our team at All The Hires. As a member of our support team, you will be responsible for troubleshooting technical issues, assisting enterprise customers, and contributing to product improvements.This role requires a strong background in monitoring, observability, databases, or...

  • Technical Support Expert

    2 tygodni temu

    Warszawa, Mazovia, Polska SQUARE ONE RESOURCES sp. z o.o. Pełny etat

    **About Us**SQUARE ONE RESOURCES sp. z o.o. is a leading provider of data-centric security and compliance solutions.We are seeking an experienced Tier 3 Support Engineer to join our team.As a Tier 3 Support Engineer, you will be responsible for resolving complex technical issues escalated from Tier 1 and Tier 2 support teams.You will work closely with...

  • Network Engineer Tier II

    2 tygodni temu

    Warszawa, Mazovia, Polska EOS IT Solutions Pełny etat

    OUR COMPANY:EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities,...

  • Network Engineer Tier II

    3 tygodni temu

    Warszawa, Mazovia, Polska EOS IT Solutions Pełny etat

    OUR COMPANY:EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities,...

  • Network Engineer Tier II

    3 tygodni temu

    Warszawa, Mazovia, Polska Tbwa ChiatDay Inc Pełny etat

    OUR COMPANY:EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities,...

  • Network Engineer Tier III

    3 tygodni temu

    Warszawa, Mazovia, Polska Tbwa ChiatDay Inc Pełny etat

    OUR COMPANY:EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities,...

  • Network Engineer Tier III

    2 tygodni temu

    Warszawa, Mazovia, Polska EOS IT Solutions Pełny etat

    OUR COMPANY:EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities,...

  • IT Support Specialist

    1 tydzień temu

    Warszawa, Mazovia, Polska All The Hires Pełny etat

    About the PositionAll The Hires is looking for a skilled Technical Support Engineer to join their support team. This role involves troubleshooting technical issues, assisting enterprise customers, and contributing to product improvements.This position requires a strong background in monitoring, observability, databases, or infrastructure monitoring, and...

  • Cloud and Database Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska SQUARE ONE RESOURCES sp. z o.o. Pełny etat

    **Company Overview:**SQUARE ONE RESOURCES sp. z o.o. provides data-centric security and compliance solutions.We deliver data-flow discovery, real-time monitoring, behavior analytics, and protection across web and enterprise applications (on-prem and on-cloud) and big data environments.We are seeking a skilled Tier 3 Support Engineer to join our team.As a...

  • Remote Technical Support Role

    1 tydzień temu

    Warszawa, Mazovia, Polska All The Hires Pełny etat

    About the JobWe are seeking an experienced Technical Support Engineer to join our team at All The Hires. As a member of our support team, you will be responsible for troubleshooting technical issues, assisting enterprise customers, and contributing to product improvements.This role requires a strong background in monitoring, observability, databases, or...

  • Network Engineer Tier III

    3 tygodni temu

    Warszawa, Mazovia, Polska EOS IT Solutions Pełny etat

    WHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along...

  • Tier 2 Security

    2 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Tier 2 Security & SD-WAN Supervisor, WarsawClient: AireSpringLocation: Warsaw, PolandJob Category: OtherEU work permit required: YesJob Reference:edc2cb3cba58Job Views:4Posted:28.03.2025Expiry Date:12.05.2025Job Description:Primary Responsibilities:Managing daily security and SD-WAN operational activity, such as but...

  • Helpdesk and Support Engineer

    2 dni temu

    Warszawa, Mazovia, Polska TiVo Corporation Pełny etat

    Job SummaryXperi is a dynamic technology company that requires a highly skilled Helpdesk and Support Engineer to join our Corporate IT Services team. This individual will be responsible for providing day-to-day IT support to our employees, ensuring seamless operation of our systems, and collaborating with our internal stakeholders to drive business...

  • Senior Technical Support Specialist

    2 tygodni temu

    Warszawa, Mazovia, Polska Check Point Software Technologies Ltd. Pełny etat

    About the RoleCheck Point Software Technologies Ltd. is seeking a highly skilled Senior Technical Support Specialist to join our team as a Tier 3 Support Engineer for our Secure Service Edge business. This key technical role involves taking full ownership of customer technical issues, leading internal escalations, and maintaining knowledge base...

  • Customer Success Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska Check Point Software Technologies Ltd. Pełny etat

    About the JobCheck Point Software Technologies Ltd. is seeking a highly skilled Customer Success Engineer to join our team as a Tier 3 Support Engineer for our Secure Service Edge business. The successful candidate will take full ownership of customer technical issues, lead internal escalations, and maintain knowledge base documentation.Key...

  • Network Security Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska Check Point Software Technologies Ltd. Pełny etat

    Job DescriptionWe are looking for a highly skilled Network Security Engineer to join our team as a Tier 3 Support Engineer for our Secure Service Edge business. The successful candidate will take full ownership of customer technical issues, lead internal escalations, and maintain knowledge base documentation.Key Responsibilities:Taking ownership of customer...

  • Data Support Engineer

    3 dni temu

    Warszawa, Mazovia, Polska Fetcherr Ltd Pełny etat

    About Fetcherr Ltd.Fetcherr Ltd. is a cutting-edge AI technology company that disrupts traditional systems with its adaptable Large Market Model (LMM). The LMM forecasts demand and market trends with precision, empowering real-time decision-making.We are seeking a Customer Support professional with a strong data background to join our support team. The ideal...

  • Senior C# Engineer Position

    1 tydzień temu

    Warszawa, Mazovia, Polska NTIATIVE IT Recruitment Pełny etat

    An exciting opportunity has arisen for a Senior C# Engineer to join our Account Technology Team. As a key member of the team, you will play a crucial role in designing, testing, deploying, and maintaining critical back-office systems.The ideal candidate will have a deep understanding of software lifecycle and design of multi-tier/distributed systems. You...

  • Monitoring and Observability Expert

    1 tydzień temu

    Warszawa, Mazovia, Polska All The Hires Pełny etat

    Job DescriptionAll The Hires is looking for a skilled Technical Support Engineer to join their expanding support team. This role involves troubleshooting technical issues, assisting enterprise customers, and contributing to product improvements.The ideal candidate has a strong background in monitoring, observability, databases, or infrastructure monitoring,...