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IT Support Specialist

3 tygodni temu


Warszawa, Mazovia, Polska All The Hires Pełny etat
About the Position

All The Hires is looking for a skilled Technical Support Engineer to join their support team. This role involves troubleshooting technical issues, assisting enterprise customers, and contributing to product improvements.

This position requires a strong background in monitoring, observability, databases, or infrastructure monitoring, and experience providing Tier 2/3/4 technical support.

The ideal candidate has excellent communication skills, with the ability to explain complex technical concepts clearly.

Key Responsibilities:
  • Respond to customer inquiries via email, chat, and forums.
  • Troubleshoot and resolve technical issues for enterprise and open-source users.
  • Collaborate with engineering, customer success, and solutions teams to improve support processes.
  • Maintain and improve the knowledge base for better self-service support.

Requirements:
- 3-4+ years of experience as a Tier 2/3/4 Support Engineer (preferably in monitoring/observability).
- Strong troubleshooting skills in software, infrastructure, or database-related issues.
- Basic coding or scripting skills (Go experience is a plus).
- Hands-on experience with Kubernetes (K8s), Docker, and Linux.