Junior Customer Care Agent

21 godzin temu


Kraków, Polska MAJOREL POLSKA Pełny etat

About us and our team

Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

About your future role

As a Customer Care Agent you will be responsible for managing inquiries from SME-sized merchants. Your tasks will include handling emails, chats and calls from customers with either acquiring or technical products. We operate in several key CRM, ERP, and other customer-related systems, making proficiency in various IT systems advantageous.

Support We Provide:

- Transactions support

- Settlement reports

- Self-service portal usage

- Technical support on Terminals

- Invoice-related questions.

- Other customer concerns



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