Customer Support Specialist @ Timebook Software
1 dzień temu
Customer Support Specialist Join Timebook Software Inc. – Empowering Businesses Through Innovation About Us Timebook Software Inc. is a fast-growing SaaS company dedicated to delivering innovative solutions for product discovery. Our state-of-the-art platform helps businesses optimize workflows, enhance decision-making, and achieve remarkable outcomes. We’re expanding rapidly and seeking skilled professionals to be part of our success story. Position Overview We’re seeking a Customer Support Specialist who will serve as the vital link between our platform and our customers. In this role, you'll be the go-to problem solver, ensuring our clients have seamless experiences and their challenges are resolved efficiently. You’ll collaborate with product and engineering teams to maintain platform reliability and continually improve our services. Your Day-to-Day Work Handle a high volume of customer queries, focusing on swift and effective problem resolution. Collaborate with engineering teams to triage and fix bugs, ensuring minimal disruption to the user experience. Identify trends in customer issues, proactively working to prevent recurring problems. Utilize tools like Zendesk, JIRA, and ClickUp to manage tickets and track progress. What Makes You Stand Out A customer-centric mindset with empathy and patience. Exceptional problem-solving skills and a proactive approach to challenges. A team player who thrives in a collaborative, fast-paced environment. Ability to manage multiple priorities under pressure without losing focus. Why Join Us? Competitive salary Opportunities for professional growth and skill development. A modern and flexible work environment. The chance to be part of a forward-thinking team shaping the SaaS industry. Working Hours & Location Full-time position based in Poland. Flexibility to work in European and US time zones as needed. May require occasional evening or weekend support during critical releases or incidents. How to Apply Are you ready to take the next step in your career? Submit your CV to anna.jarco@timebook.net and become a part of the Timebook Software Inc. family. What We’re Looking For Essential Skills & Qualifications: Bachelor’s degree in Computer Science or related field (or equivalent experience). 2+ years of experience in customer support for a technical platform. Solid understanding of REST APIs and web technologies (e.g., HTML). Basic SQL knowledge for simple data queries. Strong written and verbal communication skills. Ability to explain complex technical concepts to non-technical users. Preferred Skills: Familiarity with agile development methodologies. Experience in digital product development or project management. Knowledge of collaboration tools such as Notion, Monday, or ClickUp. Customer Support Specialist Join Timebook Software Inc. – Empowering Businesses Through Innovation About Us Timebook Software Inc. is a fast-growing SaaS company dedicated to delivering innovative solutions for product discovery. Our state-of-the-art platform helps businesses optimize workflows, enhance decision-making, and achieve remarkable outcomes. We’re expanding rapidly and seeking skilled professionals to be part of our success story. Position Overview We’re seeking a Customer Support Specialist who will serve as the vital link between our platform and our customers. In this role, you'll be the go-to problem solver, ensuring our clients have seamless experiences and their challenges are resolved efficiently. You’ll collaborate with product and engineering teams to maintain platform reliability and continually improve our services. Your Day-to-Day Work Handle a high volume of customer queries, focusing on swift and effective problem resolution. Collaborate with engineering teams to triage and fix bugs, ensuring minimal disruption to the user experience. Identify trends in customer issues, proactively working to prevent recurring problems. Utilize tools like Zendesk, JIRA, and ClickUp to manage tickets and track progress. What Makes You Stand Out A customer-centric mindset with empathy and patience. Exceptional problem-solving skills and a proactive approach to challenges. A team player who thrives in a collaborative, fast-paced environment. Ability to manage multiple priorities under pressure without losing focus. Why Join Us? Competitive salary Opportunities for professional growth and skill development. A modern and flexible work environment. The chance to be part of a forward-thinking team shaping the SaaS industry. Working Hours & Location Full-time position based in Poland. Flexibility to work in European and US time zones as needed. May require occasional evening or weekend support during critical releases or incidents. How to Apply Are you ready to take the next step in your career? Submit your CV to anna.jarco@timebook.net and become a part of the Timebook Software Inc. family. ,[ Customer Assistance: Provide responsive and effective support to customer inquiries via email, live chat, and ticketing systems. , Technical Troubleshooting: Diagnose and resolve issues related to our product discovery tools, including API configurations and system bugs. , Documentation & Reporting: Keep detailed records of customer interactions, identify recurring issues, and escalate them to appropriate teams. , Onboarding & Training: Assist with customer onboarding sessions, providing basic platform training and guidance on best practices. , Proactive Monitoring: Keep an eye on system performance, identify potential disruptions, and alert relevant teams to mitigate downtime. , Feedback Loop: Work closely with the product team to share insights from customer feedback and suggest feature improvements. , Support Documentation: Create and update internal and external knowledge bases to improve efficiency in issue resolution. ] Requirements: SaaS, Product discovery, API, Swift, Jira, ClickUp, Degree, REST API, Web technologies, SQL, Communication skills, Product development, Notion Additionally: Flexible working hours, Training budget, Small teams, Free coffee, Free parking, Bike parking, No dress code, Modern office.
-
Customer Support Expert
4 dni temu
Katowice, Silesia, Polska Timebook Software Pełny etatAbout Timebook SoftwareTimebook Software Inc. is a fast-growing SaaS company dedicated to delivering innovative solutions for product discovery. Our state-of-the-art platform helps businesses optimize workflows, enhance decision-making, and achieve remarkable outcomes.We're expanding rapidly and seeking skilled professionals to be part of our success story.
-
Platform Performance Specialist
3 dni temu
Katowice, Silesia, Polska Timebook Software Pełny etatWhy Join Us?At Timebook Software Inc., we offer competitive salary opportunities, professional growth, and skill development. We provide a modern and flexible work environment that allows you to thrive in a collaborative, fast-paced setting. As a forward-thinking team shaping the SaaS industry, we're committed to empowering businesses through innovation....
-
Technical Platform Advocate
4 dni temu
Katowice, Silesia, Polska Timebook Software Pełny etatJob Description:We're seeking a Customer Support Specialist who will serve as the vital link between our platform and our customers. In this role, you'll be the go-to problem solver, ensuring our clients have seamless experiences and their challenges are resolved efficiently. You'll collaborate with product and engineering teams to maintain platform...
-
Technical Support Specialist
14 godzin temu
Katowice, Silesia, Polska Teleperformance Poland Pełny etatWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our international support group, you will provide exceptional customer service via phone and email in Ukrainian and Russian. Key Responsibilities:Respond to customer inquiries and resolve technical issuesConduct diagnostics and device configurationWe offer a...
-
Customer Support Specialist
5 dni temu
Katowice, Silesia, Polska Reply Polska Pełny etatWelcome to Reply PolskaExpertise in SalesforceWe specialize in providing expert Salesforce solutions and services. Our team works closely with clients to deliver tailored solutions for sales, marketing, and services – from initial contact to long-term service business.Our ApproachWe take an agile approach to project management, focusing on delivering...
-
Katowice, Silesia, Polska Job Squad Pełny etatJoin Our Team:At Job Squad, we're passionate about delivering high-quality customer service. As a German Customer Advisor, you'll be part of a dynamic team that values professionalism, teamwork, and continuous improvement. We're looking for someone who shares our passion for excellent customer support and is committed to adapting to changing environments...
-
Katowice, Polska Reply Polska Sp. z o. o. Pełny etatAbout the Role">">We are seeking an experienced Senior Test Engineer to join our team as an Advanced Software Quality Assurance Specialist.">">Key Responsibilities:">">Crafting and executing comprehensive test plans, ensuring seamless software delivery across various platforms and technologies.">Analyzing requirements and designing effective test cases to...
-
Technical Support Specialist with Ukrainian
1 dzień temu
Katowice, Polska Teleperformance Poland Pełny etatTechnical Support Specialist with Ukrainian & Russian languages Are you looking for an exciting job opportunity? Or maybe you want to gain your first professional experience? Do you enjoy working in an international environment? If so – this is the perfect place for you! What we offer: A civil contract with an hourly rate of 31,50 PLN gross/h, ...
-
Salesforce Support
5 dni temu
Katowice, Polska Reply Polska Sp. z o. o. Pełny etatResponsibilities Salesforce Administration: Manage user accounts, roles, profiles, and permission sets to ensure proper access and security controls. Support & Troubleshooting : Ensure timely and satisfactory resolution of all incoming customer inquiries while staying aligned with business objectives Integration Management : Collaborate with IT to support...
-
Technical Support Specialist with German
6 dni temu
Katowice, Silesia, Polska Michael Page Pełny etatWe are a leading retail company operating over 700 stores in Europe, seeking a highly skilled IT Support Specialist with German to join our team. This is an exciting opportunity for someone who wants to grow with us and take on new challenges.Job DescriptionReceive and resolve technical issue reports from store employees and headquarters.Develop, implement,...
-
Lead Cloud Software Designer
1 dzień temu
Żeliwna , Katowice, Polska Comernal Software Sp. z o.o. Pełny etatWe are Comernal Software Sp. z o.o., a global leader in spatial measurement and innovation.Our company is part of the Leica Geosystems, which is a renowned brand within the Hexagon group in Switzerland. We pride ourselves on developing premium products and innovative solutions that support professionals across diverse industries like aerospace and defence,...
-
Test Automation Specialist
6 dni temu
Katowice, Silesia, Polska Reply Polska Pełny etatRiverland Reply is a leading provider of customer-oriented solutions and strategies, combining in-depth knowledge of digital Customer Experience with cloud native technologies.Job DescriptionWe are seeking a skilled Test Automation Specialist to join our team. As a Senior Quality Assurance Engineer, you will play a critical role in ensuring the high quality...
-
Digital Customer Experience Expert
5 dni temu
Katowice, Silesia, Polska Reply Polska Pełny etatRiverland Reply is a Reply group company specializing in consulting end-to-end customer-oriented solutions and strategies. We combine in-depth knowledge of digital Customer Experience with the full potential of cloud native technologies, allowing us to deliver tailored solutions for various industries and markets.Job Summary:We are seeking a skilled Senior...
-
Customer Service Representative
14 godzin temu
Katowice, Silesia, Polska Teleperformance Poland Pełny etatWe are a leading technology solution provider, and we are seeking a skilled Customer Service Representative to join our team. As a key member of our support group, you will be responsible for providing top-notch customer service in Ukrainian and Russian. Key Responsibilities:Handle customer inquiries and resolve technical issuesCollaborate with internal...
-
Cash Collections Specialist with Hungarian
6 dni temu
Katowice, Polska HAYS POLAND Sp. z o.o. Pełny etatCash Collections Specialist with Hungarian lokalizacja: Katowice (śląskie) numer referencyjny: 1189654/jobs.pl forma zatrudnienia: Praca czasowa Cash collections/ AR/ AR Specialist/ Specjalista ds. Obsługi klienta zagranicznego/ Collections Specialist/ Specjalisty ds. Windykacji Należności/ Customer service Dla naszego Klienta, lidera w dziedzinie...
-
Cash Collections Specialist with Greek
6 dni temu
Katowice, Polska HAYS POLAND Sp. z o.o. Pełny etatCash Collections Specialist with Greek lokalizacja: Katowice (śląskie) numer referencyjny: 1189652/jobs.pl forma zatrudnienia: Praca czasowa Cash collections/ AR/ AR Specialist/ Specjalista ds. Obsługi klienta zagranicznego/ Collections Specialist/ Specjalisty ds. Windykacji Należności/ Customer service Dla naszego Klienta, lidera w dziedzinie...
-
IT Support Specialist with German
6 dni temu
Katowice, Polska Michael Page Pełny etatO naszym kliencie Successful and growing retail company. Operate over 700 stores in European country and now aim to offer our diverse range of products in a market. Stores are the heart of our business. They are looking for individuals who want to grow with us and are ready to take on new challenges. Opis stanowiska - Receiving and resolving technical...
-
Advanced Cloud Developer for GeoCloud Drive
14 godzin temu
Żeliwna , Katowice, Polska Comernal Software Sp. z o.o. Pełny etatCompany OverviewComernal Software Sp. z o.o., a global leader in spatial measurement, is known for its premium products and innovative solutions development. Our diverse range of industries includes aerospace and defence, safety and security, construction, and manufacturing.We leverage advanced core technologies such as EDM (Electronic Distance Measurement),...
-
High-Performance Software Engineer
5 dni temu
Katowice, Polska Experis Manpower Group Pełny etatJob Overview">At Experis Manpower Group, we're committed to delivering innovative software solutions that meet the evolving needs of our clients. As a key member of our team, you'll play a pivotal role in designing, developing, and maintaining high-performance software applications.">Key Responsibilities">">Designing and developing C/C++ applications to...
-
Software Engineer in Cloud Computing
4 dni temu
Katowice, Silesia, Polska Sopra Steria Poland Pełny etatWe are seeking a highly skilled Frontend Developer to join our team working on projects in the aerospace sector at Sopra Steria Poland. As a Vue.js expert, you will be part of a multinational team developing applications that support pilots and crew, airlines in planning flights, and airport operations in modern technologies.">The program involves a wide...