Technical Platform Advocate

4 dni temu


Katowice, Silesia, Polska Timebook Software Pełny etat
Job Description:
We're seeking a Customer Support Specialist who will serve as the vital link between our platform and our customers. In this role, you'll be the go-to problem solver, ensuring our clients have seamless experiences and their challenges are resolved efficiently. You'll collaborate with product and engineering teams to maintain platform reliability and continually improve our services.
Your Day-to-Day Work:
Handle a high volume of customer queries, focusing on swift and effective problem resolution. Collaborate with engineering teams to triage and fix bugs, ensuring minimal disruption to the user experience. Identify trends in customer issues, proactively working to prevent recurring problems. Utilize tools like Zendesk, JIRA, and ClickUp to manage tickets and track progress.

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