Experienced Salesforce Cloud Voice Engineer for Dynamic Team

3 dni temu


Katowice, Polska EPAM Systems Pełny etat

We are seeking an experienced Senior Salesforce Service Cloud Voice Engineer to join our dynamic team. The ideal candidate will possess strong technical skills and experience in managing and implementing Salesforce Service Cloud Voice projects.

This role involves ensuring seamless integration and functionality with Amazon Connect and other related technologies. You will be responsible for designing, deploying, and maintaining effective call center solutions incorporating Omni Channel capabilities.

The responsibilities of this position include:

  • Implementing and customizing Salesforce Clouds with a deep focus on Service Cloud Voice and Amazon Connect
  • Designing and deploying effective call center solutions incorporating Omni Channel capabilities
  • Utilizing expertise in Apex, including trigger pattern best practices and APEX design patterns such as Domain, Selector, and Service
  • Developing and maintaining custom solutions using Lightning Web Components and Omni Studio
  • Overseeing the configuration of security and data models including Profiles, Permission Sets, OWD, Sharing Rules, relationship types, Custom Metadata Types, and Custom Settings
  • Managing the team's engagement with platform authentication and authorization mechanisms, including OAuth, SSO, Connected App, and Auth Provider configurations
  • Collaborating with the EPAM integration team, enhancing the use of various platform APIs such as REST, Connect, Platform events, Bulk, and Composite APIs
  • Implementing and maintaining DevOps practices, preferably using Copado, and ensuring adherence to governance processes and best practices
  • Conducting peer code reviews and promoting a culture of excellence within the development team

The requirements for this position include:

  • 3+ years of experience in Salesforce Clouds & Domain, with specific expertise in Service Cloud Voice and Call center implementation
  • Proficiency in AWS and Amazon Connect
  • Strong skills in Apex and knowledge of APEX design patterns
  • Understanding and capability to use Lightning Web Components and Omni Studio
  • Familiarity with Security Model and Data Model Concepts
  • Qualifications in aspects of platform authentication & authorization
  • Competency in Connected App and Auth Provider configuration
  • Familiarity with various platform APIs including REST, Connect, Platform events, Bulk, and Composite APIs
  • Background in DevOps with experience in tools such as Copado
  • Strong communication skills and flexibility to adapt to changing project needs
Benefits

We offer a range of benefits to support your career growth and well-being:

  • A competitive salary and bonus structure
  • Opportunities for professional development and training
  • A dynamic and inclusive work environment
  • Flexible working hours and remote work options
  • A comprehensive benefits package, including health insurance and retirement planning
  • Access to cutting-edge technology and resources


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